General Hardware Processor Type: x86 Family 15 Model 33 Stepping 2 Clock Speed (Mhz): 2405 Memory Size (Mb): 8024 Drives Letter Type Size (Mb) Free (Mb) C Hard Disk 10237 660 D Hard Disk 124645 78122 E Hard Disk 5123 1014 U Network Drive - - Network Computer Name: PSDMERC3 Browsers Internet Explorer Version: 6.0.3790.3959 Operating System Is it VMWare ? : NO Remotely Connected ?: You are remotely connected via Remote Desktop or Terminal Services Type: Microsoft Windows Server 2003, Enterprise Edition Service Pack 2 (build 3790) OS Version : 32 bit OS Language: English (United States) Windows Directory: U:\WINDOWS Temp Directory: C:\DOCUME~1\VKadam\LOCALS~1\Temp\2\ Middle Eastern Enabled: False NET Frameworks Info NET FrameWork Table NET FrameWork Version Service Pack Full Version v1.1.4322 1 v2.0.50727 2 2.2.30729 v3.0 2 3.2.30729 v3.5 1 3.5.30729.01 v4 Client 4.0.30319 v4 Full 4.0.30319 Customer Details First Name: Kabita Last Name: Sharma Company: T-Mobile Email: vkadam@t-mobile.com Running Processes Process Id 408: \SystemRoot\System32\smss.exe Process Id 488: \??\C:\WINDOWS\system32\winlogon.exe Process Id 536: C:\WINDOWS\system32\services.exe Process Id 548: C:\WINDOWS\system32\lsass.exe Process Id 708: C:\WINDOWS\system32\svchost.exe Process Id 868: C:\WINDOWS\system32\svchost.exe Process Id 916: C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe Process Id 1080: C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe Process Id 1588: C:\WINDOWS\System32\svchost.exe Process Id 1684: C:\WINDOWS\system32\cpqrcmc.exe Process Id 1700: C:\WINDOWS\system32\cpqriis.exe Process Id 1724: C:\hp\hpsmh\data\cgi-bin\vcagent\vcagent.exe Process Id 1824: C:\WINDOWS\System32\svchost.exe Process Id 1948: C:\WINDOWS\system32\inetsrv\inetinfo.exe Process Id 1996: D:\PROGRA~1\Veritas\NETBAC~1\bin\bpinetd.exe Process Id 2124: C:\Program Files\OmniBack\bin\omniinet.exe Process Id 2140: D:\PROGRA~1\Veritas\NETBAC~1\bin\BPJAVA-msvc.EXE Process Id 2148: C:\Program Files\Opsware\agent\pylibs\watchdog\watchdog.exe Process Id 2184: C:\Program Files\Opsware\agent\lcpython15\python.exe Process Id 2196: D:\Program Files\AIRCOM International\ENTERPRISE 5.2\Common\StatusMonitor.exe Process Id 2244: D:\Program Files\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT\lservnt.exe Process Id 2260: C:\WINDOWS\System32\snmp.exe Process Id 2304: C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe Process Id 2356: C:\hp\hpsmh\bin\smhstart.exe Process Id 2428: C:\Program Files\UPHClean\uphclean.exe Process Id 2460: C:\WINDOWS\system32\CMD.exe Process Id 2468: C:\Program Files\VERITAS\VxPBX\bin\pbx_exchange.exe Process Id 2476: C:\WINDOWS\system32\cmd.exe Process Id 2484: C:\hp\hpsmh\bin\hpsmhd.exe Process Id 2560: C:\WINDOWS\system32\CPQNiMgt\cpqnimgt.exe Process Id 2588: C:\WINDOWS\system32\CpqMgmt\cqmgserv\cqmgserv.exe Process Id 2604: C:\WINDOWS\system32\CpqMgmt\cqmgstor\cqmgstor.exe Process Id 2940: C:\WINDOWS\system32\cmd.exe Process Id 2948: C:\hp\hpsmh\bin\rotatelogs.exe Process Id 2956: C:\WINDOWS\system32\cmd.exe Process Id 2964: C:\hp\hpsmh\bin\rotatelogs.exe Process Id 2980: C:\hp\hpsmh\bin\hpsmhd.exe Process Id 3024: C:\WINDOWS\system32\cmd.exe Process Id 3032: C:\hp\hpsmh\bin\rotatelogs.exe Process Id 3040: C:\WINDOWS\system32\cmd.exe Process Id 3048: C:\hp\hpsmh\bin\rotatelogs.exe Process Id 4072: C:\WINDOWS\system32\sysdown.exe Process Id 4088: C:\WINDOWS\System32\svchost.exe Process Id 364: C:\Program Files\Altiris\AClient\dagent.exe Process Id 1584: C:\WINDOWS\system32\CCM\CcmExec.exe Process Id 4120: C:\WINDOWS\system32\CpqMgmt\cqmghost\cqmghost.exe Process Id 4428: C:\WINDOWS\System32\svchost.exe Process Id 4796: C:\WINDOWS\System32\svchost.exe Process Id 1972: C:\WINDOWS\system32\spoolsv.exe Process Id 5976: C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe Process Id 6352: \??\C:\WINDOWS\system32\winlogon.exe Process Id 5996: C:\WINDOWS\system32\rdpclip.exe Process Id 8120: C:\WINDOWS\Explorer.EXE Process Id 8360: C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe Process Id 8888: C:\Program Files\HP\NCU\cpqteam.exe Process Id 6844: C:\Program Files\Altiris\AClient\dagentui.exe Process Id 10528: D:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe Process Id 10736: C:\Program Files\Common Files\Symantec Shared\ccApp.exe Process Id 7016: C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe Process Id 11084: C:\Program Files\WinZip\WZQKPICK.EXE Process Id 8232: C:\Documents and Settings\aumesh\Local Settings\Application Data\Akamai\netsession_win.exe Process Id 6896: C:\Documents and Settings\aumesh\Local Settings\Application Data\Akamai\netsession_win.exe Process Id 10744: D:\Program Files\Microsoft Office\Office12\EXCEL.EXE Process Id 2576: \??\C:\WINDOWS\system32\winlogon.exe Process Id 12284: C:\WINDOWS\system32\rdpclip.exe Process Id 2820: C:\WINDOWS\Explorer.EXE Process Id 10940: C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe Process Id 4200: C:\Program Files\HP\NCU\cpqteam.exe Process Id 1124: C:\Program Files\Altiris\AClient\dagentui.exe Process Id 8004: D:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe Process Id 9396: C:\Program Files\Common Files\Symantec Shared\ccApp.exe Process Id 10440: C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe Process Id 9860: C:\Program Files\WinZip\WZQKPICK.EXE Process Id 11892: C:\Program Files\Internet Explorer\iexplore.exe Process Id 11836: D:\TestAdvantage\MicDetect4_0_1\MicDetect.exe Server Settings NT type: Server Java Virtual Machines Path Version Vendor Micro Version Default VM C:\Program Files\Java\j2re1.4.2_06\bin\java.exe 1.4.2_06-b03 Sun Microsystems Inc. 2 - C:\Program Files\Java\jre1.5.0_09\bin\java.exe 1.5.0_09-b01 Sun Microsystems Inc. 0 True C:\Program Files\Oracle\jre\1.3.1\bin\java.exe 1.3.1_01 Sun Microsystems Inc. - - C:\Program Files\Oracle\jre\1.1.8\bin\jre.exe VM execution error. VM execution error. VM execution error. VM execution error. C:\WINDOWS\system32\java.exe 1.5.0_09-b01 Sun Microsystems Inc. - - Java Plug-Ins Version Runtime Library Environment Variables ALLUSERSPROFILE: C:\Documents and Settings\All Users.WINDOWS APPDATA: C:\Documents and Settings\VKadam\Application Data CLIENTNAME: UMESH ClusterLog: C:\WINDOWS\Cluster\cluster.log CommonProgramFiles: C:\Program Files\Common Files COMPUTERNAME: PSDMERC3 ComSpec: C:\WINDOWS\system32\cmd.exe FP_NO_HOST_CHECK: NO HOMEDRIVE: U: HOMEPATH: \ HOMESHARE: \\NJPARRBOFA01\VKadam IBM_JAVA_OPTIONS: -Xrunjvmhook -Xbootclasspath/a:D:\PROGRA~1\HP\QUICKT~1\bin\JAVA_S~1\classes;D:\PROGRA~1\HP\QUICKT~1\bin\JAVA_S~1\classes\jasmine.jar JAVA_TOOL_OPTIONS: -agentlib:jvmhook LOGGER_CONFIG_PATH: D:\Program Files\HP\LoadRunner\dat\ltlogconf.xml LOGONSERVER: \\PAPRDDCGSM02 LR_PATH: D:\Program Files\HP\LoadRunner\ LSERVRC: C:\Program Files\Common Files\Mercury Interactive\License Manager\lservrc LSFORCEHOST: PSDMERC3 MSJAVA_ENABLE_MONITORS: 1 NUMBER_OF_PROCESSORS: 4 OS: Windows_NT Path: C:\Program Files\HP\NCU;D:\oracle\ora92\bin;C:\Program Files\Oracle\jre\1.3.1\bin;C:\Program Files\Oracle\jre\1.1.8\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Diskeeper Corporation\Diskeeper\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files\Microsoft Visual Studio 9.0\Common7\IDE\PrivateAssemblies\;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Program Files\Windows Imaging\;D:\Program Files\Mercury Interactive\QuickTest Professional\samples\flight\app\ PATHEXT: .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.PSC1 PROCESSOR_ARCHITECTURE: x86 PROCESSOR_IDENTIFIER: x86 Family 15 Model 33 Stepping 2, AuthenticAMD PROCESSOR_LEVEL: 15 PROCESSOR_REVISION: 2102 ProgramFiles: C:\Program Files SESSIONNAME: RDP-Tcp#142 SystemDrive: C: SystemRoot: C:\WINDOWS TEMP: C:\DOCUME~1\VKadam\LOCALS~1\Temp\2 TMP: C:\DOCUME~1\VKadam\LOCALS~1\Temp\2 UATDATA: C:\WINDOWS\system32\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77 USERDNSDOMAIN: gsm1900.org USERDOMAIN: GSM1900 USERNAME: VKadam USERPROFILE: C:\Documents and Settings\VKadam WF_RESOURCES: D:\oracle\ora92\WF\RES\WFus.RES windir: C:\WINDOWS WINESHOME: Q:\ _JAVA_OPTIONS: -Xrunjvmhook -Xbootclasspath/a:D:\PROGRA~1\HP\QUICKT~1\bin\JAVA_S~1\classes;D:\PROGRA~1\HP\QUICKT~1\bin\JAVA_S~1\classes\jasmine.jar -------------------------------------------------------------------------------- WinRunner General Could not detect a WinRunner installation on the machine. QuickTest QuickTest Version: 11.00.0 ATTENTION: Make Sure that QuickTest is repaired after LoadRunner and it's patches installation QuickTest Add-in for Quality Center is not installed Add-Ins Name Active Version ActiveX 1 Same as QTP Version ASPAjax 0 Same as QTP Version Database 1 Same as QTP Version Dojo 0 Same as QTP Version GWT 0 Same as QTP Version Java 0 Same as QTP Version Silverlight 1 Same as QTP Version Windows Applications 1 Same as QTP Version TEA 1 Same as QTP Version Visual Basic 0 Same as QTP Version Web 1 Same as QTP Version Web Services 0 Same as QTP Version .NET 1 Same as QTP Version WPF 1 Same as QTP Version XML 1 Same as QTP Version YahooUI 0 Same as QTP Version Installed Patches: Text Recognition: Text Recognition Settings Key Name Key Value enable 1 maxHforSingleBlock 0 maxWforSingleBlock 0 mode 1 ocrLibrary D:\Program Files\HP\QuickTest Professional\bin\FREngine\FREngine.dll supportedLanguages English useProfile License Info Standalone License Details Reading license codes from file: "C:\PROGRA~1\COMMON~1\MERCUR~1\LICENS~1\lservrc" License code: "R7L8H9JE4A4QYN3YOIF3U6SWVJRJ7XE2TX48XOV2UXO2N4L3GDRXO2UECRO6OCRT2G3ZTR8MJFZMKCCOX6CGUV#" License Type : Normal Network Feature name : "FT-Unified" Feature version : "1.0" Max concurrent users : 10 Soft limit on users : Unlimited. License start date : Morning of Jan 1, 2004 Expiration date : License has no expiration. Server locking code : Primary = "3541F" Lock code depends on : Host Name Server locking code : Secondary = "3541F" Lock code depends on : Host Name Additive/exclusive : Exclusive license (overrides additive licenses). Sharing criterion : Client host name based sharing. Held licenses : Allowed, hold time set by license. Token lifetime (heartbeat): 900 secs (15 min(s)) Action on clock tamper : No action. Commuter License Allowed : YES Vendor Info : "[y8nCw8XO]" Log Encryption Level : 1 License code: "B4Q77ZKUS43LMVXA3OW6ICFQGCBI7ECTPN7VKSGBMWMN972VBAZI65DJVQMKMN39L5ABZD8SD93W35G8574T#" License Type : Normal Network Feature name : "FTAddins" Feature version : "1.0" Max concurrent users : 10 Soft limit on users : Unlimited. License start date : Morning of Jan 1, 2004 Expiration date : License has no expiration. Server locking code : Primary = "3541F" Lock code depends on : Host Name Server locking code : Secondary = "3541F" Lock code depends on : Host Name Additive/exclusive : Exclusive license (overrides additive licenses). Sharing criterion : Client host name based sharing. Held licenses : Allowed, hold time set by license. Token lifetime (heartbeat): 900 secs (15 min(s)) Action on clock tamper : No action. Commuter License Allowed : YES Vendor Info : "[y8nCw8XO]" Log Encryption Level : 1 Encryption Level : 1 Server License Details lservrc file not found. License is not installed. Machine ID Locking Code : 8-3541F Host Name : PSDMERC3 License Servers On Network Server Address : 10.16.81.123 Server Name : PSDMERC3.gsm1900.org -------------------------------------------------------------------------------- LoadRunner General LoadRunner version : 9.50 HotUpdate: 0 ServicePack: 0 General ini/dat files License