Forums General
Your Privacy Matters: We use our own and third-party cookies to improve your experience on our website. By continuing to use the website we understand that you accept their use. Cookie Policy
Close
Navya Murthy
15
Unable to validate key
posted

Hi,

I have a valid license for 2018.2, and have installed it before. I uninstalled it from the Control Panel, since my project wasn't compiling.

But when I try to install it again, I'm getting the following error: There was an error validating the key: {0} System.ArgumentNullException.

I'm presuming the uninstall was not clean. How can I wipe out all traces of Infragistics, and make a fresh start?

Thanks,

Navya.

Parents
No Data
Reply
  • 375
    Offline posted

    Hello Navya,

    Are you using the Platform Installer (Infragistics_DevTools_20182.exe) for the installation?

    If so, can you please send me the IGPlatformInstall.log file which is automatically created inside the "Log Files" folder? It contains information about the installation, so I can investigate what went wrong. Please archive it and attach it here.

    Regards
    Vasil

Children
  • 15
    Offline posted in reply to Vasil Mihalkov

    IGPlatformInstall.zip

    Hi Vasil,

    Here is the log. Since I needed to start working, I have installed the trial version, and that has made the log bigger than it should be.

    I had issues compiling my project with Infragistics, whereas my colleagues were able to checkout and build without any other changes. So, I have been trying multiple installs and un-installs. Maybe that left my system in an unstable state.

    Thank you for your help!

    Regards,
    Navya