Hi Lance,

I'm sorry to hear that!

Could you try checking the content of the registry entry at HKEY_CURRENT_USER\Software\Infragistics\Indigo\Port?

What number does it have?

Can you try changing it to a number that points to a port that is not being used in your PC? Try 1234 for example.

If you manage to do all of that, please end me the logs again.

Thanks a lot!

Andres

I'm resurrecting this thread.

I just installed the latest version (update 13) of Indigo Studio after using it for the past few months. I was excited to experience the bug fixes it was touted to contain. After installing update 13, Indigo stays open for about 30 seconds and then either crashes or just disappears. 

I have followed all of the directions in the prior posts on this thread. I have cleared IE cache, deleted the contents of all Indigo Studio folders in Users/Documents, uninstalled Indigo and Silverlight and reinstalled.... Indigo just keeps crashing. I can't keep it open for more than 30 seconds. It will even crash if I just let it sit there after opening.

I'm stuck. I attached the log files for review.

Thanks for the help.

And, try deleting C:\Users\<your user>\Documents\Indigo Studio\Update

Thanks!

Are you running Indigo with the same user as you install it? Do you get prompt to enter administrative credentials to install it? 

Other things to try:

- Clear you Internet Explorer cache
- Delete the contents of C:\Users\<your user>\Documents\Indigo Studio\Settings

Also, please send us the logs in  C:\Users\<your user>\Documents\Indigo Studio\logs to indigo@infragistics.com

Thanks!

aaguiar said:

Could you try downloading the installer from the website again, uninstall and reinstall?

Yes I've done it - I have reinstalled both Silverlight and Indigo Studio. Still without a result. I'm running out of ideas how to solve that...

aaguiar said:

BTW, Indigo uses Silverlight, not AIR ;), but if it worked previously, you should have the right version installed.

Sorry, haven't noticed that.