Hello Kevin,

I believe you are experiencing the same kind of issue that is described in this Microsoft forum thread http://social.technet.microsoft.com/Forums/windows/en-US/7ef1e664-7dfa-4ac9-ac48-9ff41717f8f4/error-1324-the-folder-path-my-pictures-contains-an-invalid-character.  In their case, it was the "My Pictures" folder that was mapped to a network drive and giving the same "Error 1324" that your log shows.  They list a couple of workarounds for this kind of issue.

1) Map a drive to your "My Documents" folder and change the registry key to use that mapped drive. The key is at HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Explorer \ User Shell Folders.  Your "My Documents" folder should be listed in the "Personal" registry value.  After that is done, the installer should be able to resolve the path.  If you go this route, be sure to back up your registry so you can roll back as needed.

2) For some, the "invalid character" error was thrown because it couldn't read the directory and was actually a permission issue.  Users had full access to "\\servername\home\username\" but did not have access to "\\servername\home". Once they received Read permissions on that folder, the error stopped for them.  At the end of the forum thread, it is mentioned that all users needed was the ability to "Read Attributes" on the home folder.  That was enough to stop the error in their case, but still not give everyone permission to list the directory or search or run files from that home directory.

I hope this helps resolve your issue.

Hello Gabriel,

From the build numbers, it sounds like you are using the Windows Forms product.  I believe what happened here is that while using the platform installer, your coworker had the "check for updates" option selected while installing this product.  When you ran the platform installer, there was no update available at that time for you to download, and therefore you received only the RTM version. 

To upgrade, what you can do is run the platform installer again and modify your installation. Have the option to check for updates enabled, and it should find, download, and install the latest available service release.

If you'd prefer to not go through the platform interface, you could directly run the .MSP file your coworker downloaded.  It should be available in the "Service Releases" subfolder where the platform executable is located.  You can also go to the "My Keys and Downloads" section in the "My IG" menu option on the http://ko.infragistics.com site to find and download the latest service release.

If you would prefer to have your coworker use build 1003, then he can go into Add/Remove programs, view his updates, and uninstall the update.  This will roll him back to the RTM version.

If there are any further issues or questions, please let us know exactly which product is being used (Windows Forms, ASP.NET, WPF, etc) and what executable you are running in order to install it.  We'll be able to provide more specific details from there.