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Can't get technical support via on-line chat
posted

Greetings:

I'm trying to get Live Chat with Developer Support but I get the following message:

We're sorry; our records indicate that you do not have a qualifying product registered to take advantage of the live Developer Support Online Chat.   If you are logged in, and you think you have a qualifying product, ensure that it is registered by checking your profile.

When I check our company's profile I see the following products registered


 NetAdvantage for Silverlight Data
         Visualization 2009 Vol. 1                                             01-May-2009 
 NetAdvantage 2008 Vol. 3 Documentation                      02-Feb-2009 
 NetAdvantage Select 2008 Vol. 3                                       02-Feb-2009 
 NetAdvantage 2008 Vol. 3 Documentation                     13-Jan-2009 
 NetAdvantage for .NET 2008 Vol. 2 Bundle [CLR 3.5]   09-Oct-2008

Can somebody tell me why we are not qualified to receive chat support?  If any responses come via email, please use the following address:  jbarbacci@aecreprographics.com

Thanks!