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License key for 2011.1 not valid for 2011.2?
posted

Hello,

In November 2011 we bought two licenses for WPF LOB control package (2011.1).

Now we would like to upgrade to 2011.2, but the MyIG -> 'My Keys and Downloads' section does not list 2011.2 package, just 2011.1. So we downloaded 2011.2 WPF LOB from: http://ko.infragistics.com/dotnet/netadvantage/wpfdownloads.aspx#Downloads

But when trying to install / register this new version, the old 2011.1 key was not accepted. So my questions are:

Why is 2011.2 package not listed on 'My Keys and Downloads' section?

Why is the old 2011.1 key not working on 2011.2?

How to get a valid 2011.2 key?

Our license expiry date is 09/11/2012 - I'm not sure if I understand your licensing policy correctly, but I think we should be entitled to use all WPF LOB releases released while our license is active, without paying any additional fees. Am I correct?

P.S. Your support web page is currently not working (http://ko.infragistics.com/support/default.aspx)

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Best regards, Robert.

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