I already sent this to Support.Enterprise@infragistics.com, but it seemed to fall on deaf ears, so I'm posting it here.
It'd be great to be able to click on a specific issue and see its history, including changes to status and other fields as well as all comments from both reporter and assignee (think JIRA, Redmine, Bugzilla, etc). Right now your site gives only summary and current status of the issue. I end up digging through my email archive which is a real pain.
I'd also lke to be able to add additional information to one of my issues through a web interface linked to the list of my incidents, rather than having to use email. MANY other help desks have this functionality built-in, and it makes for a MUCH more usable system.
martsyn,Your email message was forwarded to me (dsmanager@infragistics.com) but I haven't yet had the chance to respond there.Tony's summarized the points I was going to make pretty well, however. We'd like to provide such a system as well, since it'll provide a better experience both for you and for us. I also don't have a turnaround time on the project, but I think I speak for many people when I say "the sooner, the better."
Hi martsyn,
We're actually in the planning stages of such a system and are currently understanding the requirements and limitations. I'm not sure what the turnaround time on the project will be, but searching online through incidents/bugs/forums is a top priority for us.
-Tony