I already sent this to Support.Enterprise@infragistics.com, but it seemed to fall on deaf ears, so I'm posting it here.
It'd be great to be able to click on a specific issue and see its history, including changes to status and other fields as well as all comments from both reporter and assignee (think JIRA, Redmine, Bugzilla, etc). Right now your site gives only summary and current status of the issue. I end up digging through my email archive which is a real pain.
I'd also lke to be able to add additional information to one of my issues through a web interface linked to the list of my incidents, rather than having to use email. MANY other help desks have this functionality built-in, and it makes for a MUCH more usable system.