I have a problem with the installation of Indigo Studio, when i start the installation it tells me that i don't have .NET framework .4 and Silverlight installed. However, i installed those application. Checking on microsoft website i get this confirmation:
The version of Silverlight installed is:Silverlight 5 (5.1.20125.0)You are ready to use Microsoft Silverlight
It is the same with .NET framwork, it is installed in my computer as well. I run Windows 7, x64.
Do you have any advice for getting it to work?
Thanks!!
Right now i have AVG Internet Security 2013, the full version.
Regarding UAC it is at level 3 - Default - notify me only when programs try to make changes to my computer.Don't notify me when I make changes to Windows settings.
If you have any other questions, just let me know...
Lavi
Hi Lavi,
Thanks for the feedback and great to hear that you finally were able to install it!
However we are still trying to reproduce the issue locally, so If you don't mind can you tell us:
1. Which antivirus is that you have installed ?
2. Which level of the UAC do you have (it has 4 different levels) ?
Thanks again,
Claudio
Hi Claudio,
To answer your questions:
1. Do you have UAC control enabled ? - yes I do
2. Are you executing the installer with an administrator account or restricted user account ? - as Administrator
3. Do you have any antivirus or similar software running ? - yes I do
Finally it worked in the following way: i ran cmd.exe as administrator and the i followed instructions on this page social.msdn.microsoft.com/.../c3a7123f-5776-4e3d-9c8f-9d7a7a56c8e7 written by Abhi Deshmukh. It worked only after i wrote this syntax in cmd line (adapted to my file structure) C:\Windows\System32\msiExec.exe -i C:\myMSI\<filename>.msi
So yes, it seems that the UAC was causing the problem.
Again, thanks for the support!!
Guy,
Thanks for your feedback!
Can you try running the same command line in non-admin mode (uninstall Indigo first so we are sure you are in the initial state), and send the generated log.txt file ?
Thanks again,Claudio.
thank you for the help. Of course, i don't get the error because i'm running the command in administrator mode. I hope you will also find a solution for Lavi too.
Best regards,
Guy