aaguiar said:

Could you try downloading the installer from the website again, uninstall and reinstall?

Yes I've done it - I have reinstalled both Silverlight and Indigo Studio. Still without a result. I'm running out of ideas how to solve that...

aaguiar said:

BTW, Indigo uses Silverlight, not AIR ;), but if it worked previously, you should have the right version installed.

Sorry, haven't noticed that.

Are you running Indigo with the same user as you install it? Do you get prompt to enter administrative credentials to install it? 

Other things to try:

- Clear you Internet Explorer cache
- Delete the contents of C:\Users\<your user>\Documents\Indigo Studio\Settings

Also, please send us the logs in  C:\Users\<your user>\Documents\Indigo Studio\logs to indigo@infragistics.com

Thanks!

And, try deleting C:\Users\<your user>\Documents\Indigo Studio\Update

Thanks!

I'm resurrecting this thread.

I just installed the latest version (update 13) of Indigo Studio after using it for the past few months. I was excited to experience the bug fixes it was touted to contain. After installing update 13, Indigo stays open for about 30 seconds and then either crashes or just disappears. 

I have followed all of the directions in the prior posts on this thread. I have cleared IE cache, deleted the contents of all Indigo Studio folders in Users/Documents, uninstalled Indigo and Silverlight and reinstalled.... Indigo just keeps crashing. I can't keep it open for more than 30 seconds. It will even crash if I just let it sit there after opening.

I'm stuck. I attached the log files for review.

Thanks for the help.

Hi Lance,

I'm sorry to hear that!

Could you try checking the content of the registry entry at HKEY_CURRENT_USER\Software\Infragistics\Indigo\Port?

What number does it have?

Can you try changing it to a number that points to a port that is not being used in your PC? Try 1234 for example.

If you manage to do all of that, please end me the logs again.

Thanks a lot!

Andres

Sure. I changed it from 58063 to 9550. Same crash. Logs attached.

Thanks for looking into this.

-- Lance

Ah, found it. Updated it. Problem solved! The usual crash has not recurred since updating 'DisplayLink Core Software' to version 7.3.49122.0 (12 Jul 2013).

Thanks for all your help troubleshooting this. Now I can get back to work.

Cheers!

I haven't any idea what 'DisplayLink Core Software' is. A quick search of my computer found nothing by that name. Can you help me to locate it?

Thanks.

Thanks Lance!

The crash is in nvwgf2um.dll, which is the NVidia Driver. This is gonna be fun ;)

There were two error logs for each crash. I've included the logs in evtx and xml formats.

Thanks!