Crash/ won't run after upgrade 7/29/13 - version 1, update 13

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Dave posted over 11 years ago

After upgrading to v13 today, Indigo Studio will no longer start up. I've been using multiple versions since its inception and this is the 1st time I've experienced this....

After receiving an email about theupgrade, I launched studio... was prompted to update the Updater....did that. Then finally was prompted to update to update #13.... which I did. All seemed to go as expected... but then the app will no longer fire up. I get the splash screen for a couple seconds, then poof. gone..

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259

Offline Dave posted over 11 years ago in reply to Diego Rivero +1 verified
Diego -- thanks, that worked. I ran as Administrator and it paused a little longer and then ran correctly. I then closed it down, and RE-ran it as normal...view reply »
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[IG] Andrés Aguiar posted over 11 years ago in reply to [Infragistics]Gergana Dimitrova +1 verified
Hi We just published an Upgrade 15 that fixes this issue. It happened when you had a proxy configured in IE, and usually when you launched IE. ...view reply »

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[IG] Andrés Aguiar posted over 11 years ago in reply to Alexandra Lanning

Thanks Alexandra!

It seems to be the issue we are working on right now.

Does it happen to you when you have Internet Explorer open? Do you know if you have a proxy server configured in IE?

Thanks a lot for your help.

Andres
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Alexandra Lanning posted over 11 years ago in reply to [IG] Andrés Aguiar

Good news, thanks for the response.

It's not coping well when I try to paste the whole log in here but here's the application error details from the event viewer:

Faulting application name: Indigo Studio.exe, version: 1.0.140.203, time stamp: 0x520032f4
Faulting module name: libcef.DLL, version: 3.1453.1255.0, time stamp: 0x518aa75e
Exception code: 0xc0000005
Fault offset: 0x005b6195
Faulting process id: 0x1d98
Faulting application start time: 0x01ce982f862fd785
Faulting application path: C:\Users\alipeppard\AppData\Local\Infragistics\Indigo Studio\Indigo Studio.exe
Faulting module path: C:\Users\alipeppard\AppData\Local\Infragistics\Indigo Studio\libcef.DLL
Report Id: f2742ceb-0428-11e3-baf7-b86b23050e10

Thanks,
Ali
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Ambrose Little posted over 11 years ago in reply to [IG] Andrés Aguiar

We are absolutely adding auto save right after we ship v2. :)
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[IG] Andrés Aguiar posted over 11 years ago in reply to Alexandra Lanning

Hi Alexandra,

Thanks for your feedback. We also love the storyboard feature ;).

We are trying to reproduce an issue that started to happen in Update 13, where the library we use to display the prototypes inside Indigo is crashing in some scenarios. We detected one related to a video graphic card, and another related to running Internet Explorer. The first one is fixed by updating a driver, but we still could not reproduce or understand why it's the second one happening. As you may imagine it's a high priority item for us and we are actively working on diagnosing it.

On the other hand, I'm not sure if that's the issue you experienced. If you could send us the Indigo logs it will help us identify the issue.

Those are in these folders:
· Win -> C:\Users\<yourusername>\Documents\Indigo Studio\Logs
· Mac -> /Users/<yourusername>/Documents/Indigo Studio/Logs

BTW, it's highly likely that we'll be adding autosave after we ship our v2.

Thanks,

Andres
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Alexandra Lanning posted over 11 years ago in reply to Diego Rivero

Hi,

I've recently installed Indigo and despite following all the advice on this thread it is still periodically crashing (no autosave either). After many hours of lost work I'm wondering whether it's worth continuing to trial this software or stick to what we currently use? It's a real shame, I love the storyboarding context stuff.

Any further advice on resolving the issue?

Thanks
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