Hi there,
When I export the prototype and share it from your servers, the prototype works just fine in IE 9. When I share it and post the files locally though, and try to pull it up through IE 9, I just get a gray screen. I was wondering if you guys might have heard about this problem or knew what could be causing it.
Thanks!
Charles
Hello Charles,
I am glad, that I was able to help. Please do not hesitate to contact us if you have any further questions.
Hey there Gergana,
That's exactly what it was. As soon as I changed it, it loaded. Thanks so much!
I have been looking into your issue. Would you please check if you are able to run the prototype if the compatibility mode of the IE9 is disabled? You can disable it by pressing F12, then change the Browser Mode to IE9.
Thank you in advance for the provided information. Looking forward to hearing from you.
Thanks. I actually could see the silverlight link you sent. Here is the support info:
Running on Windows 7 Enterprise x64 Service Pack 1 (6.1.7601.65536) Silverlight (5.1.20513.0) Connection Status: Connected Version 2 (Build Dragon.Release_20130912.5 - 2.0.119)
Again, it now only seems to be happening when trying to pull from the files from the network and not locally so not sure.
Thank you for your post! I have been looking into it. I have created a prototype using the latest version of Indigo Lite. Then I have shared the prototype locally and it worked on IE9.
I have some questions, that might help investigating the issue:
- Would you please check if Silverlight is working well on the machine you are testing;
- Would you please provide us with the log file, that you would find on the following directory: C:\Users\\Documents\Indigo Studio\logs, in order for us to be able to further investigate the issue and provide you with further support.
- Would you please provide us with the information about the version you are using. You can find it on the Help&About tab, under Support Info.