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Useless documentation - makes product unusable for non-technical people
posted

I've gone through your limited videos and equally limited user guide, wasting the better part of two days trying to understand your purportedly easy to use interface.  Maybe others are brighter or more technical than I, but this has been a massive waste of time, time I don't have.

Your tool could be great, I'm sure, but without detailed help it's effectively a piece of crap and certainly not worth 500 bucks.  The prototyping software market is crowded and growing, you guys have little chance of gaining market share without real support and documentation.

Good luck, you're going to need it.

  • 2475
    Offline posted

    Just to be sure, you were referring to the help docs shown here:

    http://indigo.infragistics.com/help/

  • 2475
    Offline posted

    Hi, Debbie.

    Really sorry to hear that you were not finding the documentation helpful. Thank you for taking the time to let us know.

    We really do want to make it as good as it can be! Are there any inconsistencies or omissions that you can point us to so that we can start looking into it right-away?  

    -George