Hello,
When I open Indigo Studio, the loading screen is starting but never stops loading. The actual program never starts. The only thing I can do is close the loading screen window manually. My serial key was expired recently and I've ordered a new one, but it doesn't even let me enter the new key. I tried a complete re-install several times and also deleted the "Indigo Studio" folders from "My Documents" and the "AppData/Local". I tried the steps listed in other forum-post with similar problems.
Details:
Please let me know what other solutions I can try or if you need more information to help me.
Thanks in advance,
Caspar
Sorry for the late response, Diego. I found the installer, did an uninstall and a reinstall and everything is fine. Thanks for pointing me in that direction! It was working fine on my mac. Figures ;)
Charles
Hello Charles,
I’m sorry to hear this.
For the description it seems that the installation is corrupted. Can you try the following?
Open an administrator command prompt where the msi file is and run this command:
msiexec /i "IndigoStudio.msi" /lvx* log.txt
This forces a re-install that should fix the problem.
Let me know how it goes.
Best regards,
Diego
Indigo Studio Team
Hey guys,
The app has been working great on my Mac but the version on my PC at my desk, whenever I load it, it just comes up a gray screen I've even rebooted and it just comes up a gray screen over and over. Like it hasn't loaded anything. In the top left of the chrome there is an icon that is just a yellow box, a red box, and a blue box. I've never seen it before.
Any help would be appreciated. Thanks so much!
Hi Diego,
I attached the msi-installer log.txt you asked for. (btw, the command I used was msiexec /package "IndigoStudio.msi" /lvi* log.txt")
I will also sent you an email so you can share a previous version of indigo.
Thanks!
Best,
Hi Caspar,
Can you try running the v4 installer from an administrator command line like this?
msiexec "IndigoStudio.msi" /lvi* log.txt
I'm not sure why you don't have the latest v3 available under your account, have you registered your v3 product key in the past? In any case please send an email to indigo at infragistics.com so I can share it directly with you. Also, if the above doesn't work, can you attach the log.txt output file?
Thanks again!