Hello Caylan,

Sometimes the reason for this issue is that the logged in user does not have permission as an admin. Could you answer the following questions:

• What is the version of xCode
• Are you logged in as Admin or have admin rights when running the install
• Are you running the install through command line? If so what is the command that you are using

 To troubleshoot this, please send an installation log file?

1. Open up the “Console” from Launchpad, Select “system.log” from the panel on the left, click “Clear Display” button on the top
2. Run the install and when its done copy and paste the log information into a text file and send it over

Let me know if you have any additional questions.

Hello Caylan,

Thank you for your update. We’ve tried to reproduce this issue internally using the trial version downloaded from our website but we are not seeing this error so we will need some more information.

Does the following path exist after the install shows the error?:

“/Developer/Infragistics/NUCLiOS 2013 Volume 2/"

If so, please provide us with the version number of the IG.Framework file located here: “/Developer/Infragistics/NUCLiOS 2013 Volume 2/Framework/IG.framework”

To get the version number, select the file, Command+Click then choose "Get Info". 

Let me know if you have any questions regarding this matter.

No, the /Developer/Infragistics directory is not created.

Same error when installing using command line:

$ sudo /usr/sbin/installer -pkg Infragistics_NucliOS_2013_2_Trial.pkg -target /
Password:
installer: Package name is Infragistics NUCLiOS 2013 Volume 2 Trial
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

Here is the verbose output:

$ sudo /usr/sbin/installer -verbose -pkg Infragistics_NucliOS_2013_2_Trial.pkg -target /
installer: Package name is Infragistics NUCLiOS 2013 Volume 2 Trial
installer: Installing at base path /
installer: Preparing for installation….....
installer: Preparing the disk….....
installer: Preparing Infragistics NUCLiOS 2013 Volume 2 Trial….....
installer: Waiting for other installations to complete….....
installer: Configuring the installation….....
installer:
#
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

Ammar sent me a zip file with a shell script.  I was able to manually install the trial.  The pkg still does not work on my system.  Feel free to contact me if you come up with a solution.

Hello Caylan,

I have been contacted by Ammar informing me that you were successfully able to install the trial. At this time if you have any further questions or concerns do not hesitate to ask. Thanks again.

No change.  So strange... I have a project I'd like to start working on, so please consider this a high priority.  I'm available via Skype to troubleshoot this.

Can you try 

chmod -R 777 /Developer

I've verified/repaired permissions - still shows error

I ran "chmod -R go+w /Developer" - still shows error

I'm available for Skype screenshare with you if you would like to see this first hand.

The package looks good as far as pkgutil is concerned:

$ pkgutil --check-signature Infragistics_NucliOS_2013_2_Trial.pkg
Package "Infragistics_NucliOS_2013_2_Trial.pkg":
Status: signed by a certificate trusted by Mac OS X
Certificate Chain:
1. Developer ID Installer: Infragistics Inc. (U95M7FTV2B)
SHA1 fingerprint: C3 00 07 39 E6 EF B0 C4 26 BF 11 F4 DE 55 6F 30 96 F8 75 1D
-----------------------------------------------------------------------------
2. Developer ID Certification Authority
SHA1 fingerprint: 3B 16 6C 3B 7D C4 B7 51 C9 FE 2A FA B9 13 56 41 E3 88 E1 86
-----------------------------------------------------------------------------
3. Apple Root CA
SHA1 fingerprint: 61 1E 5B 66 2C 59 3A 08 FF 58 D1 4A E2 24 52 D1 98 DF 6C 60