I'm seeing a generic "The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." This on 10.9.1. Is there a fix?
The software version is Infragistics NUCLiOS 2013 Volume 2 Trial.
Hello Caylan,
Sometimes the reason for this issue is that the logged in user does not have permission as an admin. Could you answer the following questions:
To troubleshoot this, please send an installation log file?
Let me know if you have any additional questions.
I've verified/repaired permissions - still shows error
I ran "chmod -R go+w /Developer" - still shows error
I'm available for Skype screenshare with you if you would like to see this first hand.
The package looks good as far as pkgutil is concerned:
$ pkgutil --check-signature Infragistics_NucliOS_2013_2_Trial.pkgPackage "Infragistics_NucliOS_2013_2_Trial.pkg": Status: signed by a certificate trusted by Mac OS X Certificate Chain: 1. Developer ID Installer: Infragistics Inc. (U95M7FTV2B) SHA1 fingerprint: C3 00 07 39 E6 EF B0 C4 26 BF 11 F4 DE 55 6F 30 96 F8 75 1D ----------------------------------------------------------------------------- 2. Developer ID Certification Authority SHA1 fingerprint: 3B 16 6C 3B 7D C4 B7 51 C9 FE 2A FA B9 13 56 41 E3 88 E1 86 ----------------------------------------------------------------------------- 3. Apple Root CA SHA1 fingerprint: 61 1E 5B 66 2C 59 3A 08 FF 58 D1 4A E2 24 52 D1 98 DF 6C 60
Can you try
chmod -R 777 /Developer
No change. So strange... I have a project I'd like to start working on, so please consider this a high priority. I'm available via Skype to troubleshoot this.
I have been contacted by Ammar informing me that you were successfully able to install the trial. At this time if you have any further questions or concerns do not hesitate to ask. Thanks again.
Ammar sent me a zip file with a shell script. I was able to manually install the trial. The pkg still does not work on my system. Feel free to contact me if you come up with a solution.