Hi,
I have a problem with the tooltip in ultra toolbars manager. I am using a toolbars manager with several buttons. When I enter one of these buttons the tooltip appears and everything seems to be fine. When I now click the button I show a new dialog form, but the tooltip of the “Stoppen” button (attached screenshot) does not disappear and is shown in front of the stop dialog form.
I suggest that the button on utm does not know that there is a new form now which gets the focus and that’s why the inbuilt events for removing the tooltip does not fire. The only way to remove the tooltip without closing the dialog form is to click somewhere outside of the application. Then my tooltip is getting removed.
Does anyone have an idea how to solve this?
Thanks in advance
I will be happy to assist you with your inquiry.
To properly isolate the cause of this issue and provide you with a solution, I will need to be able to reproduce this issue in my environment. May I ask if you can provide me with an isolated sample that reproduces this behavior. If this isn't possible, please provide me with the version of NetAdvantage you are currently referencing in your application (Ex. 12.2.20122.2061).
I am looking forward to hearing from you.
I am not able to reproduce the issue by myself in a sample project. Thats strange. I am using version 12.1.20121.2038. The weird thing is, that for our other projects (where we also use toolbarsmanager) the problem does not occur and nothing seems to be different there.
The only thing I recognized is, that for the quickAccess Toolbar in utm I have the same behavior (and also for other projects). I attached also a screenshot.
For this I will just explain to you how we develop the design in our applications: We always have a main form with a toolbarsmanager. By using the tabbed MDI Manager we set other forms as childs into the main. These child forms sometimes also have its own toolbars managers. When I now click on the quickAccess toolbar from the main, and I then click somewhere into the child form, the quickAccess toolbar never gets closed. Only if I chose a value from the quick access toolbar or when I click besides it. This is a similar bahvior like I have for my problem with the tool tips.
I assume that this problem could have the same cause like the tooltip problem. The utm does not react on actions (mouse click) in the child forms and thats why its not removing the quick access toolbar or the tool tips.
Alex
Hello Alex,
Thank you for the update.
May I ask if this behavior is reproducible in more than one environment? Do you encounter a different behavior when you run the application in a different machine? Also, may I ask if you can test the application when referencing the latest service release for NetAdvantage 2012 Volume 1?
To learn how to download the latest service release, please visit the following forum post:http://ko.infragistics.com/community/forums/t/29398.aspx
May I ask if you were able to obtain the information requested in my previous post? Please don't hesitate to ask me any questions if require assistance finding the answers to my questions.
Hi Jose,
thanks for your reply. Currently I cannot run the latest service release due to some compatibility issues.
The problem also occurs on several machines and environments. We publish our applications via a citrix server and everywhere we have this problem.
Maybe the best solution would be, that we will wait now until I can run the latest service release and I then try it again.
Thanks,
That sounds good. Let us know what happens.