Hello,
We have two ComboBoxTools contained in an UltraToolbarsManager. Both tools have AutoComplete = True and DropDownStyle = DropDown.
One of the users of our application has reported that the auto-complete functionality randomly stops working. I have witnessed this behavior and can verify that he is able to type in the editor portion of the ComboBoxTool but the text he enters does not trigger auto-complete (despite him typing characters that match the start of multiple items in the dropdown). After restarting the application the auto-complete functionality works properly.
The only unique characteristic of this user is that he has a visual impairment that requires him to use a screen resolution of 800x600. However, after some troubleshooting we (the developers) have been unable to recreate this issue even when setting our resolution to 800x600. We also tried adding a feature that re-populates the ComboBoxTool on demand, but even this does not fix the auto-complete issue for this one user. He always has to restart the application.
I should also mention that the user only uses the auto-complete functionality on one of the two ComboBoxTools. However, when auto-complete stops working on the one, it also stops working on the other.
Do you have any suggestions for additional troubleshooting steps we can take? Thanks in advance.
If you need any additional assistance don’t hesitate to ask.
Hi,
It is very difficult to guess what cause this issue, without steps to reproduce it or small sample. Meanwhile you could try to install the latest available service release for your version 10.2. Also please note that the product lifecycle of this version is expired. More details you could find at: http://ko.infragistics.com/help/product-lifecycle/
Let me know if you have any questions.
Regards
Hello Georgi,
We're using version 10.2.20102.1004 with no service release. We cannot reproduce the issue ourselves and it only happens randomly to the end user, so unfortunately I cannot provide a sample. Can you suggest any steps we can take on our own to troubleshoot the issue?
Thanks.
Hello cleske
I try to reporduce your issue using version 13.1.20131.2027, but without success. Could you please tell me what is your current version and do you have any installed service release and which one. Also, are you able to send us smalls sample that reproduce this issue