Hi,

I am using 11.2 version. This issue is happening every time. am sorry i cannot post code here due to company privacy rule. but i can explain situation in which this exception occur and big red cross appears instead of tool bar.

I am loading a huge dataset in ultragrid (Image column included in every row). while this grid is being loaded i start changing tabs (on tab change i am just setting text on toolbar nothing else). This exception occurs and big red cross appears instead of toolbar.

Just adding a "me too" to this thread. Our users are getting this error quite often, with various stack traces, but always going through FormattedLinkLAbel and on to GetHdc. I'll include a sample stack below. I've never had it myself whilst developing and testing the same application, but perhaps one clue is that the users are running the application via Citrix, whilst I run it on my desktop. I don't know if that matches any of the environments of the other users reporting this. We are using 2018.2, most recent patch.

I realise you've still not got enough to go on, but I guess the more data you get the more likely you are to spot something!

at System.Drawing.Graphics.GetHdc()
at Infragistics.Win.FormattedLinkLabel.PositionElementsCache.MeasureTextGDIOrThemed(String text, Font font, TextFormatFlags textFormatFlags)
at Infragistics.Win.FormattedLinkLabel.PositionElementsCache.MeasureCharacterRangesGDI(String text, Font font, TextFormatFlags textFormatFlags, CharacterRange[] ranges)
at Infragistics.Win.FormattedLinkLabel.PositionElementsCache.ReMeasureParts(String text, Int32[] parts, Single[] widths, Int32 partStartIndex, Int32 partEndIndex, Font font, Single& lineHeight)
at Infragistics.Win.FormattedLinkLabel.PositionElementsCache.MeasureParts(String text, Int32[] parts, Font font, Single& lineHeight)
at Infragistics.Win.FormattedLinkLabel.NodeText.TextLayoutInfo.Measure(PositionElementsInfo& info)
at Infragistics.Win.FormattedLinkLabel.NodeText.PositionSelf(PositionElementsInfo& info)
at Infragistics.Win.FormattedLinkLabel.NodeBase.PositionHelper(PositionElementsInfo& info)
at Infragistics.Win.FormattedLinkLabel.NodeBase.PositionChildNodes(PositionElementsInfo& info)
at Infragistics.Win.FormattedLinkLabel.NodeBlock.PositionChildNodes(PositionElementsInfo& info)
at Infragistics.Win.FormattedLinkLabel.NodeBase.CalcSize(IFormattedLinkLabelOwner owner, Graphics graphics, Int32 maxWidth)
at Infragistics.Win.UltraWinToolbars.Ribbon.RibbonMetrics.CalculateCaptionAreaHeight()
at Infragistics.Win.UltraWinToolbars.Ribbon.RibbonMetrics.GetRibbonHeight(Boolean isAutoHideRibbonPopup)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.RefreshDockAreaSize(Size& currentSize)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.RefreshDockAreaSize()
at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.DirtyChildElements()
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.DirtyChildElements(Boolean delegateToMdiParent)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.InternalSetActiveMdiChildManager(UltraToolbarsManager newActiveMdiChildManager, Boolean calledFromMdiChildActivate, Boolean remergeIfUnchanged)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnFormMdiChildActivated(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnMdiChildActivate(EventArgs e)
at Saturn.Main.MainForm.OnMdiChildActivate(EventArgs e)
at System.Windows.Forms.Form.WmMdiActivate(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

I can't remove the parts from our application. It is over four million lines of code.

I did post the call stack for the crash earlier in this thread where you can see the method that is getting called when the Glass call attempts to access the caption.

Yes, By removing IsGlassSupported from ribbon control solved our issue too.

I resolved it few weeks back but couldn't reply before.

Hi,

I am glad that this setting has resolved your issue.

Unfortunately without a way to reproduce this issue we can’t debug this further. The GetHdc method tries to get a device context. The exception may occur if something in the code tries to re-use a disposed resource or a system resource that is currently in a bad state - like a Graphics object that is still using a disposed font. However without being able to reproduce the issue there isn’t much we can do about it.

If you are able to reproduce the issue reliably in your application (in the scenario with closing the form while the keytips are shown), then instead of starting a new project and working up, you could use a copy of your real project and remove all the necessary parts, which are not required to reproduce the issue.

We put the change to remove the IsGlassSupported for the ribbon and have no reported crashes in over a week of customer use. Normally we get 5-6 crashes a day so dropping to 0 per day seems significant. These numbers are reported from customers using our latest patch with this change.

Customers using the slightly older code without this change are still reporting Infragistics ribbon crashes.