Later today I restored to a previous Restore point, then reinstalled by right-clicking the installation program and selecting Run as Administrator.

It did not ask for authentication so it did understand I am logged into Windows as an administrator.

No difference in accessing the registry key, it still has no permissions, etc.

I hope there is some solution to this.

Dimitar,

I looked at the permissions for the key.  There was nothing listed.  I exported the registry before I made a change.  I added SYSTEM with full control, Desktop Administrators with full control and Users with Read control (I log in as an administrator).

I set the Advanced Owner (originally said "Unable to display current owner") to SYSTEM.  On the Advanced Permissions tab I set the Replace all child object permissions... checkbox and applied the changes.  I checked the Infragistics.Licenses/Version1 key and it had not changed.

When setting the owner, I checked Replace owner on subcontainers and objects and I received an error "Registry Editor could not set owner on the key currently selected or some of its subkeys."  I cannot change the Version1 owner or see anything in that key either.

I don't understand why this would be happening.  I have been installing software as needed on this computer without problems since I owned it.  I update software about every 6 months and never have a problem installing.  I set aside a couple of days to test your controls this week and it's now day 4 and I can't do anything but work with Indigo Studio (seems to work fine and is a very interesting program).  I would really like to find out if these controls really do save time but I hate to say it, I'm not saving time right now.

I do appreciate the help but I need directions on what to fix.  I hope I have given you the answers you need.

Hi,

Thank you very much for the provided details.

It seems that for some reason you don’t have the right permissions for this key. Please run RegEdit as administrator and go to the Infragistics.License folder in HKEY_CLASSES_ROOT. Right click on it and select “Permisions…” from the context menu. Do the administrator and user groups have the rights to read the key? You can check this from the Permission tab in the advance settings. Also if you go to the Owner tab, who is the owner for this key?

I am looking forward to hearing from you.

Hi Dimitar,

Thank you for responding.

The Infragistics version is 2015.1.  I just downloaded it for the first time on Monday.  I didn't realise at the time it was a new version for you as well.

I am using VS2010 programming in VB Winforms.  Version from Help, About... is 10.0.40219.1 SP1Rel and .Net Framework listed here is 4.0.30319 SP1Rel.

There are two entries in the GAC for Infragistics.  Infragistics.License version 1.0.5005.10 and Infragistics. Web.Mvc version 2.15.1.1005 (which I assume is not going to be needed by me as I am not doing web development but I installed the Ultimate Trial version and installed all components that did not flag problems because of my VS version 2010.

Other info that might or might not help.  I have rebooted my computer since installation.

I have been able to run the Indigo Studio and create a couple of screens that will run without error.

I opened the Windows Forms Startup Solution and it started but the form will not display (Ultrapanel1 and UltraExplorerBar are either undeclared or was never assigned error).  This is similar to other solutions I have tried to open (eg. samples downloaded from your website).

Today, the Toolbox does not include any Infragistics controls, yesterday it did.  I pulled up a test project that was created yesterday and I put the UltraProgessBar and UltraScrollBar on the form and they still exist, the references in the Solution Explorer still exist but the controls cannot be selected to attempt to add to the form.  I closed it and it wanted to save the licenses.licx file.  I let it and now it has information in it about the scrollbar and progressbar with version, culture and publickeytoken.  I closed VS and ran the Create Visual Studio Toolbox Tab utility again and the controls are back but I still cannot add even the UltraLabel control.

When I tried to open the Windows Forms Samples (Local) 2015.1 application from the Start menu, it gave me the error below.  I can continue but it gives me another error message when I click on VB.  I had to attach the two images as a zip file as the forum will not allow two images to display.

I am logged in as a local and domain administrator and was when I installed on Monday.

In Regedit under HKEY_CLASSES_ROOT, I can see the Infragistics.License Key but cannot open it. Error is below as well.  Same error in Infragistics\Installer... on all GUIDs and 2015.1\VersionUtility but I can see the key for PlatformInstaller.  I can see other keys down to the bottom level in the same area for other programs.  I can see all levels under HKEY_CURRENT_USER\Software\Infragistics without error.  I didn't look any further.

I am not sure what other info I can provide now.  If you need more information or have an idea of what to do, let me know, and thank you again for trying to help.  rasinc.