Creating an installation log file for Infragistics installers for 2010 Volume 3 and older

If you have a need to install NetAdvantage or TestAdvantage 2010 Volume 3 and older and something doesn't go correctly it is helpful and sometimes necessary to create a log file of the installation to analyze what has happened.

1. Open a Visual Studio Command Prompt.
2. Navigate to the location of the product's installer file, using the "cd" command.
3. Execute the appropriate command, based on the extension of your installer program and by appropriately replacing the italicized sections:

For .msi installers:
msiexec /i [path_to_installer]\[installer_name].msi /lvx* [path_to_log_file]\[log_file_name].txt

For .msp installers:
msiexec /update [path_to_installer]\[installer_name].msp /lvx* [path_to_log_file]\[log_file_name].txt

For .exe installers:
[path_to_installer]\[installer_name].exe /lvx* [path_to_log_file]\[log_file_name].txt

Be sure to replace the following four placeholders with the appropriate information for your environment:

• [path_to_installer] with the path to the installer’s location
• [path_to_log_file] with the path to where the log file is to be written
• [installer_name] with the name of the installer file
• [log_file_name] with the name of the log file to be created

Once you have the log file, please zip it and provide to us through a support request.  New support requests can be made here: https://ko.infragistics.com/my-account/submit-support-request