Hello,
In November 2011 we bought two licenses for WPF LOB control package (2011.1).
Now we would like to upgrade to 2011.2, but the MyIG -> 'My Keys and Downloads' section does not list 2011.2 package, just 2011.1. So we downloaded 2011.2 WPF LOB from: http://ko.infragistics.com/dotnet/netadvantage/wpfdownloads.aspx#Downloads
But when trying to install / register this new version, the old 2011.1 key was not accepted. So my questions are:
Why is 2011.2 package not listed on 'My Keys and Downloads' section?
Why is the old 2011.1 key not working on 2011.2?
How to get a valid 2011.2 key?
Our license expiry date is 09/11/2012 - I'm not sure if I understand your licensing policy correctly, but I think we should be entitled to use all WPF LOB releases released while our license is active, without paying any additional fees. Am I correct?
P.S. Your support web page is currently not working (http://ko.infragistics.com/support/default.aspx)
--
Best regards, Robert.
Hi Robert,
Thanks for touching base. I've responded to you directly with your licensing information so you can get up and running with our 2011.2 version. Please just reply back to this forum post if for some reason you have not received my direct email.
Thanks,
Jeremy Jacobs
Hi Jeremy,
Unfortunately, I did not receive any emails. Did you send the email to martin.<lastname>@avl.com or robert.<lastname>@avl.com? Martin originally purchased the licenses, but he is not a developer, so I later changed contact information to my own.
Please resend the information to robert.<lastname>@avl.com, or put it here on the forum.
Robert Kurtanjek.
Thank you for your support - the problem has been resolved.