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Dzyann
1735
Can't Install Infragistics 15.1
posted

Each time I try to install Infragistics 15.1 it fails. I have tried both the Platform Installer and the complete bundle "Infragistics_Ultimate_20151_WithSamplesAndHelp"

I am only installing the Winforms and WPF features with their samples. I get 4 errors, 1 for WPF, 1 for Winforms, 1 for WPF Samples, 1 for Winforms Samples.

It links me to 4 error files, that don't really give me any clue what is going on.

I have rebooted the computer, the installation folder is in the Download folder.

The information in the 4 error log files is very similar. This is for the Winforms one:

=== Verbose logging started: 4/27/2015 9:49:43 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Users\MY_USER\Downloads\Infragistics_Ultimate_20151_WithSamplesAndHelp\Infragistics_DevTools_20151.exe ===
MSI (c) (F4:F8) [09:49:43:914]: Resetting cached policy values
MSI (c) (F4:F8) [09:49:43:914]: Machine policy value 'Debug' is 0
MSI (c) (F4:F8) [09:49:43:914]: ******* RunEngine:
******* Product: C:\ProgramData\Infragistics\15.1\Setups\Infragistics_WinForms_20151.msi
******* Action:
******* CommandLine: **********
MSI (c) (F4:F8) [09:49:43:915]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (F4:F8) [09:49:43:915]: Grabbed execution mutex.
MSI (c) (F4:F8) [09:49:43:918]: Cloaking enabled.
MSI (c) (F4:F8) [09:49:43:918]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (F4:F8) [09:49:43:922]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (34:84) [09:49:43:927]: Running installation inside multi-package transaction C:\ProgramData\Infragistics\15.1\Setups\Infragistics_WinForms_20151.msi
MSI (s) (34:84) [09:49:43:927]: Grabbed execution mutex.
MSI (s) (34:7C) [09:49:43:928]: Resetting cached policy values
MSI (s) (34:7C) [09:49:43:928]: Machine policy value 'Debug' is 0
MSI (s) (34:7C) [09:49:43:928]: ******* RunEngine:
******* Product: C:\ProgramData\Infragistics\15.1\Setups\Infragistics_WinForms_20151.msi
******* Action:
******* CommandLine: **********
MSI (s) (34:7C) [09:49:43:930]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (34:7C) [09:49:43:930]: Setting cached product context: User non-assigned for product: 530E8C3F089EFE74F88C582B88AAD84E

************************

Here a bunch more of lines similar to the 2 above.

************************

MSI (s) (34:7C) [09:49:43:979]: Setting cached product context: machine assigned for product: FDA95D485A625444C99E6E280005ACF3
MSI (s) (34:7C) [09:49:43:979]: Using cached product context: machine assigned for product: FDA95D485A625444C99E6E280005ACF3
MSI (s) (34:7C) [09:49:43:985]: SRSetRestorePoint skipped for this transaction.
MSI (s) (34:7C) [09:49:43:996]: Note: 1: 1309 2: 5 3: C:\ProgramData\Infragistics\15.1\Setups\Infragistics_WinForms_20151.msi
MSI (s) (34:7C) [09:49:43:997]: MainEngineThread is returning 110
MSI (s) (34:84) [09:49:43:997]: No System Restore sequence number for this installation.
The system cannot open the device or file specified.
MSI (s) (34:84) [09:49:43:999]: User policy value 'DisableRollback' is 0
MSI (s) (34:84) [09:49:43:999]: Machine policy value 'DisableRollback' is 0
MSI (s) (34:84) [09:49:43:999]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (34:84) [09:49:43:999]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (34:84) [09:49:43:999]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (34:84) [09:49:43:999]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (34:84) [09:49:43:999]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (34:84) [09:49:43:999]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (34:84) [09:49:43:999]: Restoring environment variables
MSI (c) (F4:F8) [09:49:44:001]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (F4:F8) [09:49:44:001]: MainEngineThread is returning 110
=== Verbose logging stopped: 4/27/2015 9:49:44 ===

I don't understand why, but it seems like it is running the instalation from the C:\ProgramData\Infragistics\15.1\ folder.

I am running the installation as Administrator to discard any access rights issues. But I also added my user to the C:\ProgramData\Infragistics\15.1\ folder granting FullControl to it. I don't know what else to do.

What could be causing the installation to fail?

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  • 5600
    Offline posted

    Hello Dzyann,

    Thank you for contacting Infragistics.

    Could you please give us more information about the following: 

    1. What is your operating system?
    2. Are there any msi files under the "C:\ProgramData\Infragistics\15.1\Setups" folder?
    3. If the msi files are in the Setups folder, do you have necessary permissions to run these files? What kind of permissions your user has on these files?
    4. Do you have any kind of anti virus program installed on your machine?

    Thank you for your collaboration. 

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