We're install Indigo from 2016.1 release. I'm running Windows 8. When I do the install, a window indicates that the install is occurring but the progress bar never changes. After several minutes I try to Cancel and nothing seems to happen, so I used task manager to end the task. Now when I try to install again I get the message that another install is in progress and I have to finish that first. However, I have no windows open indicating an install is occurring and I don't know how to clear out the previous install attempt.
What do I need to do to clear the previous install attempt and why is Indigo actually installing when it appears nothing is happening during the install?
Hi Ray,
You can check for a process named “msiexec.exe” and kill that one.
After that can you try running the installer from an administrator command prompt like this?
msiexec /i "IndigoStudio.msi" /lvx* log.txt
If it fails can you send us the log.txt output file to indigo at infragistics.com
Regards,
Diego
It took about 2 hours to install, but it finally finished successfully. I think that because it takes so long it gave me the impression that something was wrong. This last time I just let it run and it finally finished. However, 2 hours does seems excessive.
We haven’t seen that behavior before, it usually takes just a few seconds to install.
If you have the installer log we can take a look.
Glad you could install it anyways.
The log file is attached.
According to the log the big time jumps happened in standard Windows Installer actions. The parts specific to Indigo run fast so it doesn’t seem to be a problem within the installer itself.
It looks similar to the issue reported in the following post where they have a background task running which was making some specific actions of the installs took a long time: social.msdn.microsoft.com/.../install-is-taking-unusually-long-time