Hi,
I'm experienced with a problem. There was something like a freeze, the Indigo Studio didn't response and after some minutes (over 10) I had to kill the process. Now it is not working. The splash screen starts but nothing else happens. I've tried to repair, reinstall, uninstall, restart some times but it didn't help. I don't know what happened it has stopped to work. I've searched for any related information in the event log but it does not have anything.
UPDATE: It is now working I deleted every temporary folder but I think maybe there is not any relation between this and the startup failure. Is that possible it needs to connect to somewhere and that service was down?
Please give me some feedback about this strange issue. Is there anybody else who has faced with this kind of issue? :)
Regads, Zsolt Molnar
Great, this worked and problem solved. Thanks for the quick response!
Hi Louis,
The reason Indigo is not starting is probably that you do not have the latest Silverlight update installed. To check if you have the latest update and install it, please go to this website: https://www.microsoft.com/getsilverlight
Let us know how that goes and if you have any other question
Regards,
Helena
Indigo Studio Team
Hello, I have the same problem on my Mac running OS X 10.11.6. I cannot get past the start screen on version 2015 or 2016, which I just installed. I had not used Indigo Studio since October, 2015. I need to get going on a previous Indigo project of mine but now I can't get the software to work.
Model Name: MacBook Pro
Model Identifier: MacBookPro11,1
Processor Name: Intel Core i5
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 8 GB
Boot ROM Version: MBP111.0138.B17
SMC Version (system): 2.16f68
Serial Number (system): C02LXBCNFH01
Hardware UUID: FB841375-557B-54C8-B842-18B984B33297
Hi, Christine!
I've just sent you an email from our support email account.
Thanks for your time.
Best regards,ClaudiaIndigo Studio Team
Well, I'm back again. My profile ended up getting corrupted and the support team recreated it for me. Computer is the same configuration as I listed before, just a new profile. I reinstalled Indigo Studio and am back to not being able to get past the start screen. In my LAN settings, I do not have anything checked, and my Silverlight is updated. After attempting to close Indigo when it hangs, I receive the following error
Whether I click Yes or No, I get the following dialog
And this is the complete text of what is in the Details when I click that. If you can assist me, that would be incredibly helpful - thank you!
-Christine