Nothing happens after start | Infragistics Forums

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Nothing happens after start

Zsolt Molnar posted over 12 years ago

Hi,

I'm experienced with a problem. There was something like a freeze, the Indigo Studio didn't response and after some minutes (over 10) I had to kill the process. Now it is not working. The splash screen starts but nothing else happens. I've tried to repair, reinstall, uninstall, restart some times but it didn't help. I don't know what happened it has stopped to work. I've searched for any related information in the event log but it does not have anything.

UPDATE: It is now working I deleted every temporary folder but I think maybe there is not any relation between this and the startup failure. Is that possible it needs to connect to somewhere and that service was down?

Please give me some feedback about this strange issue. Is there anybody else who has faced with this kind of issue? :)

Regads,
Zsolt Molnar

Top Replies

1870

Diego Rivero posted over 11 years ago in reply to Joseph Daigle +1 verified
Hi Joseph, We're going to publish a new version next Monday / Tuesday that addresses some startup problems we had previously. I hope that it’ll help...view reply »
640

Offline Claudio Pi posted over 11 years ago in reply to Joseph Daigle +1 verified
Hi Joseph, We were able to reproduce the installation issue under a Win 8 x64 environment and we are working on a fix for it. In the meanwhile I...view reply »
1870

Diego Rivero posted over 11 years ago in reply to sara hlcombe +1 verified
Hi again Sara, Can you try downloading the Silverlight dmg file from here: http://www.microsoft.com/getsilverlight/handlers/getsilverlight.ashx ...view reply »

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2848

[IG] Andrés Aguiar posted over 12 years ago

Hi Zsolt,

Thanks for letting us know. One thing that we've seen happening that we could not reproduce consistently is that after a while of not using Indigo (not sure how much time), it takes some time to start working fluidly again. Like if everything was in 'hibernation mode' and needs some seconds to get back, it could be 10-20 seconds.

I'm not sure if that was what happened to you, but please if you see a similar behavior again, give it a few seconds and let us know how it went.

Regards,

Andres
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Zhang Wei posted over 11 years ago in reply to [IG] Andrés Aguiar

Hi,

I am having a similar problem to these.
When I launch the indigo,the splash screen starts for a second and it appears a blank screen . No "New Storyboard"...etc. Just a blank screen.

I've tried to repair, reinstall, uninstall, restart some times but it didn't help.

Any suggestions?
Thanks!

other info:

Win 7
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100

Offline Oskar Atkinson posted over 8 years ago in reply to Diego Rivero

seems like I have the same issue. Frozen at startup.

from the log:

2016-06-29 14:39:48.19 [61448e] [Debug] NativeHost: Created web browser
2016-06-29 14:39:48.20 [61448e] [Info ] NativeHost: Initializing native host
2016-06-29 14:39:48.20 [61448e] [Debug] NativeHost: Loaded settings file
2016-06-29 14:39:48.22 [61448e] [Warn ] CefProcess: CEF Devtools support was requested but C:\Users\oatkinson\AppData\Local\Infragistics\Indigo Studio\en-GB.pak was not found.
2016-06-29 14:39:48.22 [61448e] [Debug] CefProcess: Devtools disabled.
2016-06-29 14:39:48.25 [61448e] [Debug] NativeHost: Launched CEF process
2016-06-29 14:39:48.50 [61448e] [Debug] ResourceServerHttp: Opened resource server on URI: 'http://localhost:7890/'.
2016-06-29 14:39:48.50 [61448e] [Debug] NativeHost: Created resources server
2016-06-29 14:39:48.52 [61448e] [Debug] NativeHost: Created preview runner
2016-06-29 14:39:48.52 [61448e] [Debug] NativeHost: Native host initialized
2016-06-29 14:39:48.54 [61448e] [Debug] ResourceServerHttp: Serving request: '/'
2016-06-29 14:39:48.56 [61448e] [Debug] ResourceServerHttp: Serving request: '/Silverlight.js'
2016-06-29 14:39:48.56 [61448e] [Debug] ResourceServerHttp: Serving request: '/styles.css'
2016-06-29 14:39:48.57 [61448e] [Debug] ResourceServerHttp: Serving request: '/SplashProgress.gif'
2016-06-29 14:39:48.57 [61448e] [Debug] ResourceServerHttp: Serving request: '/InfragisticsLogo.png'
2016-06-29 14:39:48.57 [61448e] [Debug] ResourceServerHttp: Serving request: '/splashLoading.jpg'
2016-06-29 14:39:48.60 [61448e] [Debug] ResourceServerHttp: Serving request: '/html5shiv.js'
2016-06-29 14:39:48.63 [61448e] [Debug] ResourceServerHttp: Serving request: '/bg.png'
2016-06-29 14:39:49.02 [61448e] [Debug] ResourceServerHttp: Serving request: '/Indigo.xap'
2016-06-29 14:41:12.95 [61448e] [Info ] NativeHost: Native host closing

when closing the startup screen .. here is the exception:

************** Exception Text **************
System.ArgumentNullException: Value cannot be null.
Parameter name: value
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at Infragistics.Prototypes.Shell.Win.SilverlightInterface.TryJsonInvoke(String methodName, Object[] args)
at Infragistics.Prototypes.Shell.Win.SilverlightInterface.HasUnsavedChanges()
at Infragistics.Prototypes.Shell.Win.NativeHost.OnNativeHostClosing(Object sender, CancelEventArgs args)
at System.Windows.Forms.Form.OnClosing(CancelEventArgs e)
at System.Windows.Forms.Form.WmClose(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Thanks for you support

Oskar
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Offline Claudia Badell posted over 8 years ago in reply to Oskar Atkinson

Hi, Oskar!

I've just sent you an email with a possible fix for this.

Thanks for your time.

Best regards,
Claudia
Indigo Studio Team
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Christine Miller posted over 8 years ago in reply to Claudia Badell

Well, I'm back again. My profile ended up getting corrupted and the support team recreated it for me. Computer is the same configuration as I listed before, just a new profile. I reinstalled Indigo Studio and am back to not being able to get past the start screen. In my LAN settings, I do not have anything checked, and my Silverlight is updated. After attempting to close Indigo when it hangs, I receive the following error

Whether I click Yes or No, I get the following dialog

And this is the complete text of what is in the Details when I click that. If you can assist me, that would be incredibly helpful - thank you!

-Christine
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Offline Claudia Badell posted over 8 years ago in reply to Christine Miller

Hi, Christine!

I've just sent you an email from our support email account.

Thanks for your time.

Best regards,
Claudia
Indigo Studio Team
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Louis Morales posted over 8 years ago in reply to Claudia Badell

Hello, I have the same problem on my Mac running OS X 10.11.6. I cannot get past the start screen on version 2015 or 2016, which I just installed. I had not used Indigo Studio since October, 2015. I need to get going on a previous Indigo project of mine but now I can't get the software to work.

Model Name: MacBook Pro

Model Identifier: MacBookPro11,1

Processor Name: Intel Core i5

Processor Speed: 2.6 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 3 MB

Memory: 8 GB

Boot ROM Version: MBP111.0138.B17

SMC Version (system): 2.16f68

Serial Number (system): C02LXBCNFH01

Hardware UUID: FB841375-557B-54C8-B842-18B984B33297
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Louis Morales posted over 8 years ago in reply to helena munoz

Great, this worked and problem solved. Thanks for the quick response!
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Offline helena munoz posted over 8 years ago in reply to Louis Morales

Hi Louis,

The reason Indigo is not starting is probably that you do not have the latest Silverlight update installed. To check if you have the latest update and install it, please go to this website: https://www.microsoft.com/getsilverlight

Let us know how that goes and if you have any other question

Regards,

Helena

Indigo Studio Team
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