Hi,

I am having a similar problem to these.
When I launch the indigo,the splash screen starts for a second and it  appears a blank screen . No "New Storyboard"...etc. Just a blank screen.

 I've tried to repair, reinstall, uninstall, restart some times but it didn't help.

Any suggestions?
Thanks!

other info:

Win 7

Hi!

I’m glad that you were able to run Indigo Studio.

Please let us know if we can be of further assistance.

Best regards,
Claudia
Indigo Studio Team

Have just started trying to use Indigo Studio and can only use it straight after a clean install of the program after which if I try to start the package, all I get is the splash screen and the loading symbol.

What I mean by a clean install is remove the program and all files associated with it include file in 'My Docs'

Still have not been able to reliably get the application to start!

Just installed your latest version and it actual ran three times, in a row. fourth time not so lucky. Each time I just quit the app and restarted.

on the first time did get this

Running on Windows 7 Enterprise x64 Service Pack 1 (6.1.7601.65536)
Silverlight (5.1.41212.0)
Connection Status: Connected
Support Key 044eb13a-3914-41fd-a5b2-e6faaa622a84
License Infragistics Ultimate 2016 Vol. 1
indigodesigned.com user: <none>
2016 Vol. 1 (Dragon.Release_20160418.2 - 7.0.2000.30)

when I closed the non starting app I get the following

I've just sent you an email with a possible fix for this.

Regards,

Diego

seems like I have the same issue. Frozen at startup.

from the log:

2016-06-29 14:39:48.19 [61448e] [Debug] NativeHost: Created web browser
2016-06-29 14:39:48.20 [61448e] [Info ] NativeHost: Initializing native host
2016-06-29 14:39:48.20 [61448e] [Debug] NativeHost: Loaded settings file
2016-06-29 14:39:48.22 [61448e] [Warn ] CefProcess: CEF Devtools support was requested but C:\Users\oatkinson\AppData\Local\Infragistics\Indigo Studio\en-GB.pak was not found.
2016-06-29 14:39:48.22 [61448e] [Debug] CefProcess: Devtools disabled.
2016-06-29 14:39:48.25 [61448e] [Debug] NativeHost: Launched CEF process
2016-06-29 14:39:48.50 [61448e] [Debug] ResourceServerHttp: Opened resource server on URI: 'http://localhost:7890/'.
2016-06-29 14:39:48.50 [61448e] [Debug] NativeHost: Created resources server
2016-06-29 14:39:48.52 [61448e] [Debug] NativeHost: Created preview runner
2016-06-29 14:39:48.52 [61448e] [Debug] NativeHost: Native host initialized
2016-06-29 14:39:48.54 [61448e] [Debug] ResourceServerHttp: Serving request: '/'
2016-06-29 14:39:48.56 [61448e] [Debug] ResourceServerHttp: Serving request: '/Silverlight.js'
2016-06-29 14:39:48.56 [61448e] [Debug] ResourceServerHttp: Serving request: '/styles.css'
2016-06-29 14:39:48.57 [61448e] [Debug] ResourceServerHttp: Serving request: '/SplashProgress.gif'
2016-06-29 14:39:48.57 [61448e] [Debug] ResourceServerHttp: Serving request: '/InfragisticsLogo.png'
2016-06-29 14:39:48.57 [61448e] [Debug] ResourceServerHttp: Serving request: '/splashLoading.jpg'
2016-06-29 14:39:48.60 [61448e] [Debug] ResourceServerHttp: Serving request: '/html5shiv.js'
2016-06-29 14:39:48.63 [61448e] [Debug] ResourceServerHttp: Serving request: '/bg.png'
2016-06-29 14:39:49.02 [61448e] [Debug] ResourceServerHttp: Serving request: '/Indigo.xap'
2016-06-29 14:41:12.95 [61448e] [Info ] NativeHost: Native host closing

when closing the startup screen .. here is the exception:

************** Exception Text **************
System.ArgumentNullException: Value cannot be null.
Parameter name: value
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at Infragistics.Prototypes.Shell.Win.SilverlightInterface.TryJsonInvoke(String methodName, Object[] args)
at Infragistics.Prototypes.Shell.Win.SilverlightInterface.HasUnsavedChanges()
at Infragistics.Prototypes.Shell.Win.NativeHost.OnNativeHostClosing(Object sender, CancelEventArgs args)
at System.Windows.Forms.Form.OnClosing(CancelEventArgs e)
at System.Windows.Forms.Form.WmClose(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Thanks for you support

Oskar

Great, this worked and problem solved.  Thanks for the quick response!

Hi Louis, 

The reason Indigo is not starting is probably that you do not have the latest Silverlight update installed. To check if you have the latest update and install it, please go to this website: https://www.microsoft.com/getsilverlight

Let us know how that goes and if you have any other question

Regards,

Helena

Indigo Studio Team

Hello, I have the same problem on my Mac running OS X 10.11.6.   I cannot get past the start screen on version 2015 or 2016, which I just installed. I had not used Indigo Studio since October, 2015.  I need to get going on a previous Indigo project of mine but now I can't get the software to work.

  Model Name: MacBook Pro

  Model Identifier: MacBookPro11,1

  Processor Name: Intel Core i5

  Processor Speed: 2.6 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Memory: 8 GB

  Boot ROM Version: MBP111.0138.B17

  SMC Version (system): 2.16f68

  Serial Number (system): C02LXBCNFH01

  Hardware UUID: FB841375-557B-54C8-B842-18B984B33297

Hi, Christine!

I've just sent you an email from our support email account.

Thanks for your time.

Best regards,
Claudia
Indigo Studio Team