Hi,

I am having a similar problem to these.
When I launch the indigo,the splash screen starts for a second and it  appears a blank screen . No "New Storyboard"...etc. Just a blank screen.

 I've tried to repair, reinstall, uninstall, restart some times but it didn't help.

Any suggestions?
Thanks!

other info:

Win 7

Hi Zhang,

Are you sure you are using the latest build? We fixed an issue like that one in the last build.

In case you are using it, could you please send us the logs in C:\Users\<yourusername>\Documents\Indigo Studio\Logs to indigo at infragistics.com?

Thanks a lot.

Andres

Hi, i have the same issue with the last build.

Here is the log...

2013-09-16 18:30:22 - Initializing Indigo Shell
2013-09-16 18:30:24 - XAP request received
2013-09-16 18:30:24 - XAP response completed
2013-09-16 18:43:36 - Unable to store windows settings
2013-09-16 18:43:36 - Unable to store windows settings
2013-09-16 19:00:51 - Unable to store windows settings
2013-09-16 19:00:51 - Unable to store windows settings

Thanks!

Diego

I have the same issue. When I try to start indigo nothing happens. I don't even see a splash screen.

This is in the log:

2015-05-11 08:54:07.91 [348530] [Info ] NativeHost: Initializing native host
2015-05-11 08:54:07.93 [348530] [Error] NativeHost: Native host initialization failed
Exception: Method not found: 'Boolean Infragistics.Prototypes.CEF.CefProcess.Start(System.String, System.String, Int32, Boolean)'.
at Infragistics.Prototypes.Shell.Win.NativeHost.LaunchCefProcess()
at Infragistics.Prototypes.Shell.Win.NativeHost..ctor(String startupParam)
2015-05-11 08:54:07.95 [348530] [Error] NativeHost: Main initialization failed
Exception: Unable to resolve Xilium.CefGlue, Version=3.0.0.0, Culture=neutral, PublicKeyToken=6235298024de30d5
at Infragistics.Prototypes.CEF.CefProcess.Shutdown()
at Infragistics.Prototypes.Shell.Win.NativeHost..ctor(String startupParam)
at Infragistics.Prototypes.Shell.Win.SingleInstanceController.OnCreateMainForm()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(String[] commandLine)
at Infragistics.Prototypes.Shell.Win.NativeHost.Main()

Hi, Fredrik!

If Indigo gets stuck at startup and you are in windows, can you try to the following?
- Open Control Panel window. To open it: Click Start and then click Control Panel.
- In the Control Panel window, click Network and Internet option, and then click Internet Options. After this step the following window should be open:
- Click Connections tab, click "Lan settings" button and then uncheck the proxy server:

If you are in mac, this can happen when the Silverlight installation is broken and is unable to render the user interface of Indigo at startup.
Please try the following steps http://indigo.infragistics.com/help/sl/SLErrorMac.html?id=2105.
If it doesn't help, please uninstall Silverlight by following the instructions described in this link http://www.microsoft.com/getsilverlight/get-started/install/removing-silverlight-mac.aspx and then reinstall it.

Please let us know if it works for you.

Best regards,
Claudia
Indigo Studio Team

Hi, Fredrik!

After performing the previous steps you are not able to open Indigo, can you try to the following?

If you are in Windows:
1. Uninstall Indigo Studio from Control Panel.
2. Check if there's a folder under C:\Users\your_user\AppData\Local\Infragistics\Indigo Studio. If there's a folder there, remove it and verify it has been completely removed. If for
some reason you are unable to remove the folder, please check the Windows Task Manager to see if "Indigo Studio.exe" or "Indigo Studio Preview.exe" are still running. If they
are, end those tasks and try removing the folder again.
3. Install Indigo Studio with latest version again.

If you are in Mac:
1. Remove Indigo Studio from the Applications folder
2. Install Indigo latest version again.

Please let us know if this works for you.

Best regards,
Claudia
Indigo Studio Team

Great, this worked and problem solved.  Thanks for the quick response!

Hi Louis, 

The reason Indigo is not starting is probably that you do not have the latest Silverlight update installed. To check if you have the latest update and install it, please go to this website: https://www.microsoft.com/getsilverlight

Let us know how that goes and if you have any other question

Regards,

Helena

Indigo Studio Team

Hello, I have the same problem on my Mac running OS X 10.11.6.   I cannot get past the start screen on version 2015 or 2016, which I just installed. I had not used Indigo Studio since October, 2015.  I need to get going on a previous Indigo project of mine but now I can't get the software to work.

  Model Name: MacBook Pro

  Model Identifier: MacBookPro11,1

  Processor Name: Intel Core i5

  Processor Speed: 2.6 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Memory: 8 GB

  Boot ROM Version: MBP111.0138.B17

  SMC Version (system): 2.16f68

  Serial Number (system): C02LXBCNFH01

  Hardware UUID: FB841375-557B-54C8-B842-18B984B33297

Hi, Christine!

I've just sent you an email from our support email account.

Thanks for your time.

Best regards,
Claudia
Indigo Studio Team