Hi Claudio,

Thanks for the help, i didn't manage to access to logs through the cmd line but i managed to access windows 7 logs and the result is listed below. I hope it's what you needed. There were actually two logs generated after I tried to install the application and they are seperated by the ===== line.

Windows Installer installed the product. Product Name: Infragistics Indigo Studio. Product Version: 1.0.95. Product Language: 1033. Manufacturer: Infragistics, Inc.. Installation success or error status: 1602.

Log Name:      Application
Source:        MsiInstaller
Date:          07.04.2013 01:57:19
Event ID:      1033
Task Category: None
Level:         Information
Keywords:      Classic
User:          Lavi-VAIO\Lavi
Computer:      Lavi-VAIO
Description:
Windows Installer installed the product. Product Name: Infragistics Indigo Studio. Product Version: 1.0.95. Product Language: 1033. Manufacturer: Infragistics, Inc.. Installation success or error status: 1602.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1033</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-04-06T22:57:19.000000000Z" />
    <EventRecordID>6054</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Lavi-VAIO</Computer>
    <Security UserID="S-1-5-21-4091233652-2542611073-1754600676-1000" />
  </System>
  <EventData>
    <Data>Infragistics Indigo Studio</Data>
    <Data>1.0.95</Data>
    <Data>1033</Data>
    <Data>1602</Data>
    <Data>Infragistics, Inc.</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B41464537303342452D423743342D343833352D394536312D4341304539373531303634317D3030303061383737326132303337346466643036366330633364356138613134613638343030303030393034</Binary>
  </EventData>
</Event>

===============================================================================

Product: Infragistics Indigo Studio -- Installation failed.

Log Name:      Application
Source:        MsiInstaller
Date:          07.04.2013 01:57:19
Event ID:      11708
Task Category: None
Level:         Information
Keywords:      Classic
User:          Lavi-VAIO\Lavi
Computer:      Lavi-VAIO
Description:
Product: Infragistics Indigo Studio -- Installation failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11708</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-04-06T22:57:19.000000000Z" />
    <EventRecordID>6053</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Lavi-VAIO</Computer>
    <Security UserID="S-1-5-21-4091233652-2542611073-1754600676-1000" />
  </System>
  <EventData>
    <Data>Product: Infragistics Indigo Studio -- Installation failed.</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B41464537303342452D423743342D343833352D394536312D4341304539373531303634317D2C2031363032</Binary>
  </EventData>
</Event>

Hi Lavi,

Thanks for the log, however the ErrorCode that appears in the Event Viewer is a very general one and doesn't add enough info. 

For running the .msi with the log enabled, make sure that you are running the command prompt in adminstrator mode as shown in the image (right click on cmd.exe and selecting Run As Administrator). 

Then go to the folder where you downloaded the IndigoStudio.msi, and run the following msiexec /i "IndigoStudio.msi" /lvx* log.txt the log.txt should be located under that same folder. 

Thanks again,
Claudio 

Done!

This is the content of the log file:

=== Verbose logging started: 08.04.2013  09:48:09  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (14:CC) [09:48:09:777]: Font created.  Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (14:CC) [09:48:09:777]: Font created.  Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (14:7C) [09:48:09:793]: Resetting cached policy values
MSI (c) (14:7C) [09:48:09:793]: Machine policy value 'Debug' is 0
MSI (c) (14:7C) [09:48:09:793]: ******* RunEngine:
           ******* Product: 'indigostudio.msi'
           ******* Action:
           ******* CommandLine: **********
MSI (c) (14:7C) [09:48:09:793]: Note: 1: 2203 2: 'indigostudio.msi' 3: -2147287038
MSI (c) (14:7C) [09:48:09:793]: MainEngineThread is returning 2
=== Verbose logging stopped: 08.04.2013  09:48:09 ===

Thanks!!

Hi, 

I encounter the same problem last week. Today when I try the command prompt i have succesfully make the installation. But when I retry the installation from the MSI package, il meet the error again.

Bye

I ran the msi file from the cmd line directly and i get the same error tough...

Right now i have AVG Internet Security 2013, the full version.

Regarding UAC it is at level 3 - Default - notify me only when programs try to make changes to my computer.
Don't notify me when I make changes to Windows settings.

If you have any other questions, just let me know...

Lavi

Hi Lavi,

Thanks for the feedback and great to hear that you finally were able to install it! 

However we are still trying to reproduce the issue locally, so If you don't mind can you tell us:

1. Which antivirus is that you have installed ?

2. Which level of the UAC do you have (it has 4 different levels) ?

Thanks again,

Claudio 

Guy,

Thanks for your feedback! 

Can you try running the same command line in non-admin mode (uninstall Indigo first so we are sure you are in the initial state), and send the generated log.txt file ?

Thanks again,
Claudio. 

Hi Claudio,

thank you for the help. Of course, i don't get the error because i'm running the command in administrator mode. I hope you will also find a solution for Lavi too. 

Best regards,

Guy