Hello,
When I open Indigo Studio, the loading screen is starting but never stops loading. The actual program never starts. The only thing I can do is close the loading screen window manually. My serial key was expired recently and I've ordered a new one, but it doesn't even let me enter the new key. I tried a complete re-install several times and also deleted the "Indigo Studio" folders from "My Documents" and the "AppData/Local". I tried the steps listed in other forum-post with similar problems.
Details:
Please let me know what other solutions I can try or if you need more information to help me.
Thanks in advance,
Caspar
Hi Caspar,
I'm sorry to hear that. Let see if we can figure out what's going on. Some questions:
1. Was Indigo working OK before installing the latest version?
2. When did it started to fail, after checking for updates, after installing the new version over the old one, or just from one day to another?
Would it be possible for you to try installing an earlier version of Indigo Studio to see if it works for you? You can then update to the latest version by checking for updates in Indigo. You should have access to previous versions of Indigo Studio on your account.
Let us know how it goes. Thanks for submitting the issue, and we apologize for the inconvenience,
Best regards,
Santiago.
Indigo Studio Team.
Hi Santiago,
Thanks for your reply.
I know Indigo worked OK about 2 weeks ago just before my previous key expired. I did not install any updates after that. When I tried to open Indigo again, after buying a new key, this problem occurred for the first time.
I would like to try and install an older version but I cannot find any previous versions on the website or on my account page. The "My keys and downloads" page only links to the latest version. It would be great if you can send me a link to a previous version you would like me to try.
Thanks,