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Can't uninstall - nothing in Control Panel - Windows 7
posted

We have a licensed version of the UltraWebGrid that we have been using fro quite some time.
We have a new Windows 7 PC and had to install Infragistics.
At first, we had several problems with install, and it thought our key was invalid.
We changed the Windows 7 pc so it has no IIS... and UAC set to "Never Notify".
The install appeared to have worked at that point.

But, when running the web site through Visual Studio 2010, we get a javascript error on the grid:
'style.cssText' is null or not an object
This is in function igtbl_changeStyleIE(gn,se,style)

This error does not occur on any other PC's in our development environment, so we would like to uninstall and reinstall Infragistics to get a clean start.

Unfortunately, there is nothing in Control panel that allows us to uninstall Infragistics.  Also, if we run: NetAdvantage_20063_CLR2x_NET.msi
we get the error:
Another version of this product is already installed.
Installation of this version cannot continue.
To configure or remove the existing version of thie product, use add/remove programs on the control panel.

At this point, we cannot use this development PC with Infragistics.

Please help us uninstall Infragistics so that we can reinstall, and start over.

Thanks

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  • 681
    posted

    Hello,

    You can try uninstalling from the command line using "msiexec /uninstall {E891DA25-9CEC-45d5-AEC0-BFD9578ADDFC} /qb". 

    That GUID is the product code identifier of the NetAdvantage_20063_CLR2x_NET product.  It sounds like you may have used a different build of the msi to initially install the product which is why it's giving you the error that another version of the product is already installed.  The GUID should not have changed, however, so this should attempt to uninstall the product. 

    It is odd that the product does not appear in Add Remove programs for you.  It should be listed as "Infragistics NetAdvantage for .NET 2006 Vol. 3 CLR 2.0".  If there are still issues in uninstalling the product, you could try repairing it first with the command line "msiexec /fvomus NetAdvantage_20063_CLR2x_NET.msi"

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