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Error when using Infragistics 9.2
posted

Hi,

 

In one of the applications, we are using Infragistics controls ver 9.2 and from past few days, we are getting exceptions related to GlobalCSSHelper class, which might be taking the application down and IISReset is solving the problem on a temporary basis. Attached is the exception details from teh logs.

 

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 18/06/2012 16:05:38

Event time (UTC): 18/06/2012 15:05:38

Event ID: d4440248f4174c83911ab0ebd5e39d4d

Event sequence: 3446

Event occurrence: 9

Event detail code: 0

 

Application information:

    Application domain: /LM/W3SVC/1/Root/QuoteUI-1-129844720851215297

    Trust level: Full

    Application Virtual Path: /QuoteUI

    Application Path: C:\Projects\QuoteUI\

    Machine name: LONGMP001

 

Process information:

    Process ID: 4784

    Process name: w3wp.exe

    Account name: NT AUTHORITY\NETWORK SERVICE

 

Exception information:

    Exception type: NullReferenceException

    Exception message: Object reference not set to an instance of an object.

 

Request information:

    Request URL: http://gmpricer/quoteui/Renewals.aspx

    Request path: /quoteui/Renewals.aspx

    User host address: 172.17.29.13

    User: WREN\aengland

    Is authenticated: True

    Authentication Type: Negotiate

    Thread account name: NT AUTHORITY\NETWORK SERVICE

 

Thread information:

    Thread ID: 7

    Thread account name: NT AUTHORITY\NETWORK SERVICE

    Is impersonating: False

    Stack trace:    at Infragistics.WebUI.Shared.GlobalCssHelper.GetPageContainer(Page page, Boolean create)

   at Infragistics.WebUI.Shared.GlobalCssHelper.OnInit(WebControl control, Page page)

   at Infragistics.WebUI.WebSchedule.WebDateChooser.OnPreRender(EventArgs e)

   at System.Web.UI.Control.PreRenderRecursiveInternal()

   at System.Web.UI.Control.PreRenderRecursiveInternal()

   at System.Web.UI.Control.PreRenderRecursiveInternal()

   at System.Web.UI.Control.PreRenderRecursiveInternal()

   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Can we know teh permanent solution for this. Whether any service Pack with version 9 is released in Infragistics which has solved this issue. Can you please help.

 

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  • 22852
    Offline posted

    Hello,

    This is addressed in the latest service release of NetAdvantage for ASP.NET 2009 Volume 2. You can download the service release with the following instructions.

    1) Navigate to the "My Keys and Downloads" page on our website.  You may be asked to log in using your Infragistics member profile's user name and password.

    2) Click on the "NetAdvantage" tab.  This will show all of your registered license keys for NetAdvantage.

    3) Click on the license key for the product and version for which you would like to download a service release.  This will bring up all available public downloads for this product and version.

    4) In the "Service Releases" section, click on the link for the appropriate version of NetAdvantage.

    If your license key is not listed on the My Keys and Downloads page in step 2, then your key has not been registered to your member profile.  To register your license key, please go to the Product Registration page.

    Once your license key is registered, it should appear in the My Keys and Downloads page, thus allowing you to download service releases for that version of NetAdvantage.

    If you are unable to register your license key for some reason, such as that it is already registered to another user, please contact our Registrations department at the following email address:  registrations@infragistics.com

    Let me know if you have any questions with this matter.

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