I'm seeing a generic "The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." This on 10.9.1. Is there a fix?
Hi Caylan,
I did some research on similar issues with installing pkg-based installer and in one of those threads it was a permission issue on the pkg file. Could you give read/write access on the downloaded pkg file and try running the installer. if you still see the issue, please try to give read/write access no "/Developer" folder and re-try.
I'm sorry that this is taking long but it is difficult to work on such issues when we are not able to reproduce it internally and when the log information is so generic as in this case.
I hope this does the trick. Please let us know how it goes.
Regards,
Ammar
I rebooted and installed. Same error. I've double-checked my security settings and it is permissive. I'm a Mac dev, installing lots of software, and I have not had any other problems in the past.
Hello Caylan,
Thank you for providing logs, however we are still not quite sure what is causing this issue. We uploaded the latest Trial build, which has been tested in-house and was installed successfully. Please use the following link to download this new build, restart your machine and then run the new installer. Let me know if the issue persists. Thank you.
Here is the URL for the new build: http://download.infragistics.com/users/2013.2/NucliOS/NUCLiOS_20132_WithSamplesAndHelp_Trial.zip
Here is the verbose output:
$ sudo /usr/sbin/installer -verbose -pkg Infragistics_NucliOS_2013_2_Trial.pkg -target /installer: Package name is Infragistics NUCLiOS 2013 Volume 2 Trialinstaller: Installing at base path /installer: Preparing for installation….....installer: Preparing the disk….....installer: Preparing Infragistics NUCLiOS 2013 Volume 2 Trial….....installer: Waiting for other installations to complete….....installer: Configuring the installation….....installer:#installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
Same error when installing using command line:
$ sudo /usr/sbin/installer -pkg Infragistics_NucliOS_2013_2_Trial.pkg -target /Password:installer: Package name is Infragistics NUCLiOS 2013 Volume 2 Trialinstaller: Installing at base path /installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)