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Екатерина Бирюкова
35
Shortcut Ctrl+Shift+D doesn't work anymore
posted

Hello!
I would appreciate for any support.

I have an application on WinForms,  C#, .Net 4.6 which uses UltraToolbarsManager of Infragistics4.Win.UltraWinToolbars.v12.2, Version=12.2.20122.2010.
In the application I add a few shortcuts to call method:

SpringRibbonService.AddShortcut(Shortcut.CtrlShiftR, method1)

SpringRibbonService.AddShortcut(Shortcut.CtrlShiftD, method1)

SpringRibbonService.AddShortcut(Shortcut.CtrlShiftA, method2)

Shortcuts CtrlShiftR and CtrlShiftD use the came method call. Last week the shortcut CtrlShiftD just stop working. Shortcut CtrlShiftR continue work properly. If I replace CtrlShiftD with CtrlShiftE, for instance, or any other letter, it works fine. The only CtrlShiftD combination is broken.

Do you have any ideas or explanation why?

Thanks in advance, Kate

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  • 35
    Verified Answer
    Offline posted

    Hello.
    Thanks a lot for your replies. Definitely, the issue was related to external tool Snagit. We found the tool uses this combination for capturing video and checkbox "Allow to override other hotkey assignments" is checked by default. If uncheck or set another letter to be used with Ctrl+Shift, the issue is not here anymore.

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