I am currently finishing up working on a book with a few other Infragistics coworkers (and one other person outside of Infragistics) about designing and implementing Enterprise Dashboards using Silverlight...

"The design is an expression of the purpose." - Charles Eames Decisions should be based on rationale, and you should be able to account for these decisions made during the design process. Think...

I had a piece of furniture delivered today. I bought it at Office Depot, but it was delivered by a freight delivery company I had never heard of. The delivery went smooth; they were within the time...

Hey everyone. Please take a few seconds to check out and vote for my talk proposal at Microsoft's Mix11 Conference. Acceptance is based on voting, so if you would like to see better UX in products...

I was just visiting New York City during this week's blizzard with my wife and two young children. We knew there would be some travel issues getting back to Philly, but we were taking an Amtrak train...

In this post, I wanted to briefly discuss one specific aspect of how using scenarios as an integral part of your design process can give you insight into user needs that you might not discover otherwise...

How do we represent and communicate experiences? Such a seemingly simple question that hides a lot of complexity. Bill Buxton has a great exercise that he has people go through when he gives a talk...

I recently submitted a presentation proposal to the South by Southwest (SXSW) conference for the 2011 conference. The conference runs parallel mini-conferences on Interactive, Music, and Film. The submission...

Many of you are probably familiar with use cases and user stories (used in agile processes), but I'm finding that many of our clients are still not very familiar with "scenarios" that are used as part...

When people talk about “aesthetics,” usually they are talking about how nice something looks visually, for example when a client tells you they want their website to be “aesthetically pleasing.” Well...