Hi,

I am having a similar problem to these.
When I launch the indigo,the splash screen starts for a second and it  appears a blank screen . No "New Storyboard"...etc. Just a blank screen.

 I've tried to repair, reinstall, uninstall, restart some times but it didn't help.

Any suggestions?
Thanks!

other info:

Win 7

Hi, Fredrik!

If Indigo gets stuck at startup and you are in windows, can you try to the following?
- Open Control Panel window. To open it: Click Start and then click Control Panel.
- In the Control Panel window, click Network and Internet option, and then click Internet Options. After this step the following window should be open:
- Click Connections tab, click "Lan settings" button and then uncheck the proxy server:

If you are in mac, this can happen when the Silverlight installation is broken and is unable to render the user interface of Indigo at startup.
Please try the following steps http://indigo.infragistics.com/help/sl/SLErrorMac.html?id=2105.
If it doesn't help, please uninstall Silverlight by following the instructions described in this link http://www.microsoft.com/getsilverlight/get-started/install/removing-silverlight-mac.aspx and then reinstall it.

Please let us know if it works for you.

Best regards,
Claudia
Indigo Studio Team

Hi, Fredrik!

After performing the previous steps you are not able to open Indigo, can you try to the following?

If you are in Windows:
1. Uninstall Indigo Studio from Control Panel.
2. Check if there's a folder under C:\Users\your_user\AppData\Local\Infragistics\Indigo Studio. If there's a folder there, remove it and verify it has been completely removed. If for
some reason you are unable to remove the folder, please check the Windows Task Manager to see if "Indigo Studio.exe" or "Indigo Studio Preview.exe" are still running. If they
are, end those tasks and try removing the folder again.
3. Install Indigo Studio with latest version again.

If you are in Mac:
1. Remove Indigo Studio from the Applications folder
2. Install Indigo latest version again.

Please let us know if this works for you.

Best regards,
Claudia
Indigo Studio Team

Turned out I had two versions of indigo installed. Uninstalling both and re-installing the latest did the trick!

Thanks!

Hi, Fredrik!

That's great!

Please let us know if we can be of further assistance.

Best regards,
Claudia
Indigo Studio Team

Hello!  I'm having what appears to be the same problem. 

I'm running Windows 8 - on first install I got the getting started splash screen and a small grey box that contains the app splash screen on load.  Once the loading is "complete" I only can see the grey box with nothing in it.  No menu, nothing at all.  

I tried the last posted fix of uninstalling, deleting local data, and installing the app again, but I still have the same problem.  There was also a post earlier in this thread to try opening someone's demo in the browser, that worked just fine.

Any ideas? 

Thanks!

indigo.log: 

2015-09-28 19:48:05.45 [fe47e0] [Debug] AppConfig : Using server https://indigo.infragistics.com/
2015-09-28 19:48:05.52 [fe47e0] [Debug] RxFileSystemMonitor: Initialized
2015-09-28 19:48:06.42 [fe47e0] [Debug] AppConfig : Using update url: https://indigo.infragistics.com/updatecheck5/
2015-09-28 19:48:06.76 [fe47e0] [Debug] ShellServices: Session initialization started.
2015-09-28 19:48:06.77 [fe47e0] [Debug] ShellServices: Session initialization succeeded.
2015-09-28 19:48:06.81 [fe47e0] [Debug] AppConfig : Using vNext update url: https://indigo.infragistics.com/updatecheck6/
2015-09-28 19:48:06.82 [fe47e0] [Info ] App : Starting Indigo Version 5 (Update 2.2) Running on Windows 8 Enterprise x64 (6.2.9200.0) Silverlight (5.1.40728.0)
2015-09-28 19:48:06.82 [fe47e0] [Debug] ShellServices: Restore environment started.

win.log:

2015-09-28 19:48:04.13 [0b8bd7] [Info ] NativeHost: Initializing native host
2015-09-28 19:48:06.83 [0b8bd7] [Info ] NativeHost: Indigo Silverlight guest loaded
2015-09-28 20:00:57.44 [0b8bd7] [Info ] NativeHost: Native host closing

Great, this worked and problem solved.  Thanks for the quick response!

Hi Louis, 

The reason Indigo is not starting is probably that you do not have the latest Silverlight update installed. To check if you have the latest update and install it, please go to this website: https://www.microsoft.com/getsilverlight

Let us know how that goes and if you have any other question

Regards,

Helena

Indigo Studio Team

Hello, I have the same problem on my Mac running OS X 10.11.6.   I cannot get past the start screen on version 2015 or 2016, which I just installed. I had not used Indigo Studio since October, 2015.  I need to get going on a previous Indigo project of mine but now I can't get the software to work.

  Model Name: MacBook Pro

  Model Identifier: MacBookPro11,1

  Processor Name: Intel Core i5

  Processor Speed: 2.6 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Memory: 8 GB

  Boot ROM Version: MBP111.0138.B17

  SMC Version (system): 2.16f68

  Serial Number (system): C02LXBCNFH01

  Hardware UUID: FB841375-557B-54C8-B842-18B984B33297

Hi, Christine!

I've just sent you an email from our support email account.

Thanks for your time.

Best regards,
Claudia
Indigo Studio Team