Hello -- I'm running on a HP Elitebook 8560w laptop with built in Nvidia Quadro 1000M display driver version 9.18.13.696 driver date 10/2/12 ...  running on windows 7.  When I have win 7 try to update, it claims its 'up to date'

No luck finding any trace of the .DLL mentioned: DisplayLink driver dlumd32.dll  :(

Hi,

I've recently installed Indigo and despite following all the advice on this thread it is still periodically crashing (no autosave either). After many hours of lost work I'm wondering whether it's worth continuing to trial this software or stick to what we currently use? It's a real shame, I love the storyboarding context stuff.

Any further advice on resolving the issue?

Thanks

Hi Alexandra,

Thanks for your feedback. We also love the storyboard feature ;).

We are trying to reproduce an issue that started to happen in Update 13, where the library we use to display the prototypes inside Indigo is crashing in some scenarios. We detected one related to a video graphic card, and another related to running Internet Explorer. The first one is fixed by updating a driver, but we still could not reproduce or understand why it's the second one happening. As you may imagine it's a high priority item for us and we are actively working on diagnosing it.

On the other hand, I'm not sure if that's the issue you experienced. If you could send us the Indigo logs it will help us identify the issue. 

Those are in these folders:
· Win -> C:\Users\<yourusername>\Documents\Indigo Studio\Logs
· Mac -> /Users/<yourusername>/Documents/Indigo Studio/Logs

BTW, it's highly likely that we'll be adding autosave after we ship our v2.

Thanks,

Andres

Good news, thanks for the response.

It's not coping well when I try to paste the whole log in here but here's the application error details from the event viewer:

Faulting application name: Indigo Studio.exe, version: 1.0.140.203, time stamp: 0x520032f4
Faulting module name: libcef.DLL, version: 3.1453.1255.0, time stamp: 0x518aa75e
Exception code: 0xc0000005
Fault offset: 0x005b6195
Faulting process id: 0x1d98
Faulting application start time: 0x01ce982f862fd785
Faulting application path: C:\Users\alipeppard\AppData\Local\Infragistics\Indigo Studio\Indigo Studio.exe
Faulting module path: C:\Users\alipeppard\AppData\Local\Infragistics\Indigo Studio\libcef.DLL
Report Id: f2742ceb-0428-11e3-baf7-b86b23050e10

Thanks,
Ali 

Thanks Alexandra!

It seems to be the issue we are working on right now.

Does it happen to you when you have Internet Explorer open? Do you know if you have a proxy server configured in IE?

Thanks a lot for your help.

Andres

I'm viewing in Chrome but proxy server is configured in IE.

Hope that helps
Ali 

Hello Ali,

 Thank you for the feedback. I am glad to hear that you are able to run the Indigo Studio without problems. Please do not hesitate to contact us if you have any questions.

Fantastic, been working on it all afternoon and no crashes!

Hi

We just published an Upgrade 15 that fixes this issue. 

It happened when you had a proxy configured in IE, and usually when you launched IE.

Regards,

Andres