Hello Jayaprabha,

Thank you for posting in our forum.

You have three main options in this situation:

1. Install the latest Service Release for version 10.2. Because IE 9 was released after creation of 10.2 controls support for this browser was added with the latest Service Releases available. You can see our latest service releases in our web site - “Help > Service Release Schedule” and download them from “Account > My Keys and Downloads” page.
2. Upgrade your project to version 11.1 – this is the first version with native support for IE 9 and last version that contains our classic controls - http://ko.infragistics.com/community/blogs/taz_abdeali/archive/2011/11/17/asp-net-product-changes-in-2011-volume-2.aspx Installation of the latest Service Release for 11.1 is also recommended.
3. Migrate to our new Aikido toolset which is supported under most of the modern browsers and will have support in current and upcoming releases also.
   Aikido controls are far better choice if you want fast, simple and easy to use controls supported under most of the latest browsers.

For any of the new controls you can use two main sources for information about their functionality – our documentation and the Samples Browser that shows many life samples:

http://help.infragistics.com/Help/NetAdvantage/ASPNET/2012.1/CLR4.0/html/Web_Controls.html

http://samples.infragistics.com/aspnet/

If you need further information regarding some of the above scenarios let me know.

In the first and second scenario, based on our Support Policy and Product Lifecycle (http://ko.infragistics.com/help/product-lifecycle/) the support with Service Releases is already expired both for versions 10.2 and 11.1.

We are still supporting these versions of our controls and you can create cases and ask questions regarding their usage and functionality, but if some issue arises that can be fixed only through Source Code modification then you will have to upgrade to supported with Service Releases version or use workaround if available. You can also attempt to modify our Source Code yourself or contact our Services team for additional assistance (http://ko.infragistics.com/services/contact-us/).

The classic controls (like “UltraWebGrid”) however are retired and not added in our toolset since version 11.1. That means support for them under newest version of the major browsers (IE 10 for example) is not certain at the moment.

That is why I can recommend you to use first two scenarios only as temporary solution until you have time and resources to migrate to our new Aikido controls.

I hope that this information will be helpful.